topic Stuck at Welcome Screen in Get your taxes done using TurboTax

Stuck at Welcome Screen

dbeighley — Mon, 30 Mar 2020 18:44:45 GMT

When I log into my account to start my 2019 return, I get a message that says, "Dylan, welcome back to your 9th year with TurboTax! We're saving you time and improving accuracy by pulling all of last year's info—for free." When I click continue, it reloads the welcome page rather than allowing me to start my tax return. I have tried signing out, closing my brower, clearing my browser data, and restarting my computer. I have tried different browsers and different computers. Nothing works. I cannot get past the welcome screen.

Re: Stuck at Welcome Screen

ReginaM — Mon, 30 Mar 2020 19:05:24 GMT

There are a couple of things that you can try to get past this snag,

Try closing TurboTax,
Compete a disk cleanup,
Restart your computer.

If this doesn't work try this:

If you've enabled pop-up blocking in your web browser, please turn it off and try again.
If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
If those suggestions didn't help, try going back to your first browser and delete cookies.

If you have no luck, please contact us.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

Re: Stuck at Welcome Screen

lisatilton — Mon, 06 Apr 2020 20:12:53 GMT

I am having this same problem and none of these suggestions worked! Help!

I can't contact customer service because I have to SELECT A PRODUCT to talk to someone and I am literally stuck trying to select a product.

Re: Stuck at Welcome Screen

ThomasM125 — Mon, 06 Apr 2020 22:06:38 GMT

You can try setting up a new account with TurboTax, with a new user name and password. You won't be able to transfer in carryover information from last year however.