topic So you’re telling me I can’t ask a question unless I pay for services? in Get your taxes done using TurboTax

So you’re telling me I can’t ask a question unless I pay for services?

h_rhoades7 — Mon, 30 Mar 2020 18:23:58 GMT

Re: So you’re telling me I can’t ask a question unless I pay for services?

xmasbaby0 — Mon, 30 Mar 2020 18:25:29 GMT

Phone support is not available with the Free Edition. Post your questions here and we will try to help.

Re: So you’re telling me I can’t ask a question unless I pay for services?

VolvoGirl — Mon, 30 Mar 2020 18:25:50 GMT

You can ask questions in this forum like you just did. Might be quicker too.

Re: So you’re telling me I can’t ask a question unless I pay for services?

RealMark — Mon, 30 Mar 2020 18:34:38 GMT

You can ask, but they are only going to answer their customers. Like the previous answer stated, you could ask your question in this forum or maybe find a free service in your community.

Re: So you’re telling me I can’t ask a question unless I pay for services?

hubsm — Tue, 30 Mar 2021 15:27:17 GMT

I am not the person who started this thread.

I have looked all over the community and cannot find how to ask a question. All I need to know is what to do when TurboTax asks for the format of the Payer's ID on a 1099-MISC and gives two selections - like a social security number (XXX-XX-XXXX) or like a tax id (XX-XXXXXXX). The 1099-MISC I got has one continuous 9-digit number XXXXXXXXX. So, neither selection is correct. I have searched for the last 30 minutes and cannot find anything.

Re: So you’re telling me I can’t ask a question unless I pay for services?

VolvoGirl — Tue, 30 Mar 2021 15:29:38 GMT

Both a ssn and EIN are 9 digits. So it could be either one. It's probably a EIN. EIN usually start with a 9. Just put it in the EIN spot.

Re: So you’re telling me I can’t ask a question unless I pay for services?

rtbeme — Mon, 03 May 2021 20:53:54 GMT

I finally have an IRS for Federal letter saying why I am not getting my $2033 refund for 2019. It shows a calculation error that makes me owe $2700 instead. I used turbotax program and is it not guaranteed calculations? It says SUBTRACT line 11a from line 8b and enter zero if 0 or less. Line 11b has a 0 in it because it is a negative answer. Someone there reversed this and did 8b minus 11a.

My 11a is 191,122.00 and 8b is 87,765 so my or Turbotax answer for 11b is 0 and they owe us.

The other way shows us owing and I believe THEY are in error. How do we handle this one?

Re: So you’re telling me I can’t ask a question unless I pay for services?

fanfare — Mon, 03 May 2021 20:58:43 GMT

If IRS is in error you dispute it in writing.

Present your evidence.