topic Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed. in Get your taxes done using TurboTax

Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed.

TaneshaF — Mon, 30 Mar 2020 14:40:46 GMT

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed.

DoninGA — Mon, 30 Mar 2020 14:43:10 GMT

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed.

TaneshaF — Thu, 02 Apr 2020 12:00:31 GMT

I have contacted customer support twice. The first person gave me the instructions for "clear and start over" which didn't work because I've already paid for Deluxe Online but I haven't filed yet. So when I try to clear and start over, it tells me it can't because I've already paid. So I called a second time. After being on the phone and hold for over 30 minutes, they tell me they can't cancel or refund, that I have to fill out a refund request form. So they email me the form. Except it won't LET me fill it out because it's to get a refund for TurboTax Download or CD! I need to cancel TurboTax Online AFTER I've paid, but before I've filed. And I'm getting NO WHERE!

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed.

rvargas2014 — Sat, 11 Apr 2020 00:42:58 GMT

I am having the same issue! Customer service is talking me in circles and keeps referring me to the refund request for the download/CD, which is not my problem because I submitted payment for TurboTax Deluxe Online! Would love some guidance on this issue.

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed.

aczoo — Fri, 12 Feb 2021 05:14:43 GMT

Same, I've called customer service three times to no avail. Upon filing a refund request using the online form, I had received no update on my case via email and had to check said status using the same form, to which it said case closed. Was wondering what this means and how I should proceed.

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)?...

MichelleLO — Sat, 13 Feb 2021 16:26:49 GMT

We are not able to assist you with your TurboTax account in this public forum. Please reach back out to TurboTax Customer Support to discuss your options. Please visit the Contact Us page and select your product to get you to the right person.

@aczoo

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed.

Pear — Mon, 01 Mar 2021 16:12:45 GMT

I have the same issue. I talked to 3 different people. They told me 3 different things. Now

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)?...

EbonyA — Mon, 01 Mar 2021 17:13:06 GMT

@Pear, Please take a look at the following reference: How do I request a refund for a Turbo Tax product?

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)?...

msansone7 — Tue, 11 Oct 2022 16:24:21 GMT

I am also having the same problem. Its not clear that (a) you can't directly edit forms in the online version (b) there is a limit of 5 states (~$250!), I need to file 6. I have paid for online but haven't filed, but need to the download version to address.

Can you please clarify the path to address quickly as tax deadline is near.

Thanks,

Mike

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)?...

xmasbaby0 — Tue, 11 Oct 2022 16:27:28 GMT

@msansone7 Do you mean you want to switch from using online to using the CD/download software? You must have a full PC or Mac----the CD/download cannot be used on any sort of mobile device.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed.

kyleb804 — Sat, 08 Apr 2023 22:11:21 GMT

Same thing, a screen saying to continue to wrap up your return, then no indication that you are about to be charged for "TurboTax Deluxe" and not having to say pay for your return if you owe. Then you are prompted with a payment form you fill it out, then it shows a lovely order summary of the subtotal, taxes, and order total AFTER you put in your info and pay.

It is blatantly unclear that this is about to charge you for a deluxe package rather than you entering in your information for your return. It's very anti-user, and scummy business practice, I'm so glad that instead of paying the mere 6$ I owed that now I had to pay 65$ additional for the Deluxe because of the unclear review and filing flow. Absolute garbage and it seems many others have had the same experience.

Garbage company, hope you go under

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)?...

HeatherPLO — Sun, 09 Apr 2023 15:16:58 GMT

If you wish to request a refund, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

@kyleb804

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed.

JakeBS99 — Sat, 18 Jan 2025 18:31:02 GMT

Same thing happened. After submitting my refund request, in an email I was told the refund cannot be done because I filed and it is an online product, they cannot refund my money 'unfortunately'; HOWEVER, I didn't file. Bags of garbage! I want a refund of the Defend and destroy add on for $59.

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed.

taxlady28 — Sat, 18 Jan 2025 21:42:32 GMT

Online TurboTax is not refundable even if you used it to prepare your return and and did not file with it. There is no way to send it back or for TurboTax to deactivate it. Do not pay for it unless you are certain that you are going to use it.

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed.

xmasbaby0 — Sat, 18 Jan 2025 21:50:05 GMT

When you use online software, the fee is the same whether you e-file the return or print it and mail it in an envelope. So a rejected e-file does not result in a refund of your fees. You can still print and mail it.

Re: Does anyone know how to request a refund for TurboTax Deluxe Online (not the download or CD)? I already submitted payment but haven't filed.

JakeBS99 — Sat, 18 Jan 2025 22:00:32 GMT

Your response is wack and not helpful. I didn't use Defend it asked me before I filed it if I wanted to add it for representation and I said yes, but decided I did not need it or want it. I never filed or used it. Stop acting like you know what your talking about.