topic I am using my moms Reda StCyr computer to do my taxes an it keeps running as if she is doing it How can I fix it to work for me an leave her out of it? in Get your taxes done using TurboTax

I am using my moms Reda StCyr computer to do my taxes an it keeps running as if she is doing it How can I fix it to work for me an leave her out of it?

ike888 — Sun, 29 Mar 2020 22:29:35 GMT

I am using my moms Reda StCyr computer to do my taxes an it keeps running as if she is doing it How can I fix it to work for me an leave her out of it?

Re: I am using my moms Reda StCyr computer to do my taxes an it keeps running as if she is doing it How can I fix it to work for me an leave her out of it?

VolvoGirl — Sun, 29 Mar 2020 22:33:23 GMT

Are you using the Desktop CD program installed on her computer? Or the Online web version?

FOR ONLINE

The Online version is only good for 1 return. But you can use the same email address for 5 accounts. To do another return log out of your account and set up a new account and new user name and pay any fees again. How to start another return in the Online version
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596

FOR DESKTOP

Go up to menu item FILE - NEW TAX RETURN

Re: I am using my moms Reda StCyr computer to do my taxes an it keeps running as if she is doing it How can I fix it to work for me an leave her out of it?

xmasbaby0 — Sun, 29 Mar 2020 22:34:39 GMT

It sounds like you are using your mother's account and user ID --- it is not a computer error--- it is a user error.

When you use Online TurboTax, you get one return per fee. Each return needs its own account and user ID. If you use the same account and user ID for a second return, you overwrite the first one and lose it forever.

Did you enter your own name and personal information in My Info? Go to My Info and see what you have entered.

Re: I am using my moms Reda StCyr computer to do my taxes an it keeps running as if she is doing it How can I fix it to work for me an leave her out of it?

ike888 — Sun, 29 Mar 2020 22:39:48 GMT

Yes I am using the program that was sent to her on her computer an everything is addressed to her info, Even though I keep putting in my own info Can you submit a program, using her email address so I can fill in mine, my spouse an my child info an not keep referring to her an her info?

Re: I am using my moms Reda StCyr computer to do my taxes an it keeps running as if she is doing it How can I fix it to work for me an leave her out of it?

VolvoGirl — Sun, 29 Mar 2020 22:44:18 GMT

The program? Do you see a black menu bar going down the left side? That is the Online version.

Or the menu bar going across the top? Are you on Windows or Mac?