Please delete - Don't like name being posted on internet

dsamay — Sat, 28 Mar 2020 15:06:07 GMT

Re: Turbotax no longer has any of my account details or previous returns. I have been using the online version every year since 2009. It is the correct username.

DoninGA — Sat, 28 Mar 2020 15:03:07 GMT

Verify that you do not have any other accounts and User ID's -

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Turbotax no longer has any of my account details or previous returns. I have been using the online version every year since 2009. It is the correct username.

dsamay — Sat, 28 Mar 2020 15:03:50 GMT

I did those things like 75 times.

Re: Turbotax no longer has any of my account details or previous returns. I have been using the online version every year since 2009. It is the correct username.

DoninGA — Sat, 28 Mar 2020 15:07:07 GMT

@dsamay wrote:

I did those things like 75 times.

Then you must contact TurboTax support for assistance.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

topic Please delete - Don't like name being posted on internet in Get your taxes done using TurboTax

Please delete - Don't like name being posted on internet

Re: Turbotax no longer has any of my account details or previous returns. I have been using the online version every year since 2009. It is the correct username.

Re: Turbotax no longer has any of my account details or previous returns. I have been using the online version every year since 2009. It is the correct username.

Re: Turbotax no longer has any of my account details or previous returns. I have been using the online version every year since 2009. It is the correct username.