topic I have a TurboTax License Number from a CD but I can't find where to enter it. I already have an account I have used for several years. How do I add this to my account? in Get your taxes done using TurboTax

I have a TurboTax License Number from a CD but I can't find where to enter it. I already have an account I have used for several years. How do I add this to my account?

missa30101 — Thu, 26 Mar 2020 21:55:14 GMT

Re: I have a TurboTax License Number from a CD but I can't find where to enter it. I already have an account I have used for several years. How do I add this to my account?

xmasbaby0 — Thu, 26 Mar 2020 21:59:24 GMT

The license code is NOT for using online TurboTax. If you want to use the license use it for the desktop software you paid for----not an online account for which you are entering a user ID. if you start in the online program you will end up having to switch the data to desktop or it will want to charge you again for online.

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

To find your license code:

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

Download the desktop software, update it and use it from your own hard drive.

Re: I have a TurboTax License Number from a CD but I can't find where to enter it. I already have an account I have used for several years. How do I add this to my account?

VolvoGirl — Thu, 26 Mar 2020 22:04:01 GMT

Did you already start an Online return?

You can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.

To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).

Re: I have a TurboTax License Number from a CD but I can't find where to enter it. I already have an account I have used for several years. How do I add this to my account?

matcatameba — Thu, 10 Sep 2020 16:56:46 GMT

It says you cannot update your license number if you are using Turbo Tax online. I AM NOT USING IT ONLINE IT IS ON MY COMPUTER. This is the worst help!

Re: I have a TurboTax License Number from a CD but I can't find where to enter it. I already have an account I have used for several years. How do I add this to my account?

VolvoGirl — Thu, 10 Sep 2020 17:16:07 GMT

Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632