topic Turbo Tax quits in Get your taxes done using TurboTax

Turbo Tax quits

billbh — Mon, 23 Mar 2020 15:54:47 GMT

I'm getting two messages: One tells me that I have an error message 17001 and the other simply tells me that Turbo Tax encountered a problem and shuts down. I've finished the income section and am preparing to do deductions and credits. Help!

Re: Turbo Tax quits

LinaJ2020 — Mon, 23 Mar 2020 16:14:15 GMT

I would suggest you clear cache and cookies on your web browser.

If you are filing with TurboTax online, please follow these steps:

Check your internet connection. Try to log out and sign back in the program.
Clear your cache and sign back into the program. To clear cache, click here: Cache
You may also try a different browser.

Re: Turbo Tax quits

billbh — Tue, 24 Mar 2020 18:19:41 GMT

I spoke with Mara yesterday. We cleared the cache but had no improvement in TT

Re: Turbo Tax quits

ThomasM125 — Tue, 24 Mar 2020 23:28:08 GMT

There is a problem with how TurboTax is interacting with your computer. If clearing your cache and trying a different browser does not work, your only other option is to log onto your TurboTax program using a different computer or mobile device.