https://ttlc.intuit.com/community/taxes/discussion/re-refund-for-purchase/01/1341184#M485245 <P>I purchased online deluxe. The files were rejected by IRS 3 times and the software was unable to fix the problem, so I asked for my money back (purchase refund) .</P><P>BIG MiSTAKE. They robbed me. The website version (they said) is not refundable. Something they don’t tell you before you purchase.</P><P>Summary: Turbotax charged me $80 for a broken file return the software couldn’t fix.&nbsp;</P> Fri, 20 Mar 2020 20:10:29 GMT KleinK 2020-03-20T20:10:29Z https://ttlc.intuit.com/community/taxes/discussion/refund-for-purchase/01/1069251#M390090 Sun, 02 Feb 2020 22:57:07 GMT https://ttlc.intuit.com/community/taxes/discussion/refund-for-purchase/01/1069251#M390090 lildiesel1998 2020-02-02T22:57:07Z https://ttlc.intuit.com/community/taxes/discussion/re-refund-for-purchase/01/1069909#M390353 <P>This is something that would be best discussed with a Turbo Tax customer service representative via the phone. You can follow the instructions <A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank">here </A>to speak with the best representative.&nbsp;</P> Mon, 03 Feb 2020 00:42:07 GMT https://ttlc.intuit.com/community/taxes/discussion/re-refund-for-purchase/01/1069909#M390353 CarissaM 2020-02-03T00:42:07Z https://ttlc.intuit.com/community/taxes/discussion/re-refund-for-purchase/01/1341184#M485245 <P>I purchased online deluxe. The files were rejected by IRS 3 times and the software was unable to fix the problem, so I asked for my money back (purchase refund) .</P><P>BIG MiSTAKE. They robbed me. The website version (they said) is not refundable. Something they don’t tell you before you purchase.</P><P>Summary: Turbotax charged me $80 for a broken file return the software couldn’t fix.&nbsp;</P> Fri, 20 Mar 2020 20:10:29 GMT https://ttlc.intuit.com/community/taxes/discussion/re-refund-for-purchase/01/1341184#M485245 KleinK 2020-03-20T20:10:29Z