topic Getting Started in Get your taxes done using TurboTax

Getting Started

lseamer — Fri, 20 Mar 2020 19:25:28 GMT

Is there a way, in Turbotax, to input all of the personal information (SSN, address, etc) from previous year's Turbotax data?

Re: Getting Started

MinhT1 — Fri, 20 Mar 2020 19:50:45 GMT

If you are using TurboTax Online, then by using the same TurboTax account that you used in 2018, all your personal information will be automatically transferred to your 2019 return when you start.

If you are using TurboTax CD/Download, please read the instructions in this TurboTax Help topic.

Re: Getting Started

lo10562 — Sat, 11 Jul 2020 11:54:04 GMT

After signing on the downloading of personal information is taking forever (over 12 hours). All I am seeing are 4 dots circling around that becomes a single dot, but no download. I have been using Turbotax Online for several years and have not encountered this issue until now. Help!

Re: Getting Started

CatinaT1 — Sat, 11 Jul 2020 13:15:18 GMT

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To clear your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978