Problems with my AGI

Mariekelsee — Fri, 20 Mar 2020 15:45:28 GMT

I have already entered all my information and am ready to efile. The computer telling me that the AGI is incorrect but I am getting it right off my tax return so I'm a little confused!

Re: Problems with my AGI

bluedeb — Fri, 20 Mar 2020 15:55:55 GMT

If you filed an amended return, do not use the AGI from your 2018 amended return. Use the 2018 AGI from your original return. You can also try using a zero for your AGI, it has worked at times.

You can also contact the IRS to see what they have on file for your 2018 AGI.

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

If your return keeps getting rejected, you will have to mail in your return.

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Problems with my AGI

Re: Problems with my AGI