topic ip pin rejection in Get your taxes done using TurboTax

ip pin rejection

s mckimmey — Fri, 20 Mar 2020 00:19:20 GMT

I have been rejected after entering my ip pin. Do i need an ip pin for each person on the return. Myself, spouse and dependent son.?

Re: ip pin rejection

mesquitebean — Fri, 20 Mar 2020 01:06:35 GMT

@ s mckimmey wrote:
I have been rejected after entering my ip pin. Do i need an ip pin for each person on the return. Myself, spouse and dependent son.?

It depends on who all has been a victim of ID theft and was assigned a 6-digit IP PIN by the IRS (or opted into the program in some states.) Only you will know if 1, 2, or 3 of you were assigned IP PINs and who they are.

Each person who has an IP PIN assigned by the IRS needs to enter it on the return. The rejection error code and message should tell you which person the IP PIN rejection was for.

By the way, are you using a new 6-digit IP PIN for this year? You can't use the same one that you may have used last year. You have to use a new one. The IRS mailed new IP PINs for people to use during 2020 in late December 2019/January 2020. If you didn't get a mailing with the new IP PIN, you can retrieve it online at this IRS webpage:

https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin

The IRS website says (pasted) :

If you, your spouse (if married filing jointly), or dependent had an IP PIN assigned prior to the filing season, it needs to be included on your return.
If you don't know the IP PIN necessary to file, check the return reject code to see whether the IP PIN requirement belongs to you, your spouse, or your dependent (as applicable). You'll need to retrieve that IP PIN prior to resubmitting your e-File return.

IP PIN FAQs:

https://www.irs.gov/identity-theft-fraud-scams/frequently-asked-questions-about-the-identity-protection-personal-identification-number-ip-pin

Re: ip pin rejection

s mckimmey — Fri, 20 Mar 2020 14:25:53 GMT

Thank you

To my knowledge none of us were victims of ID Theft. The error does not state which person is missing or has an incorrect ip pin.

""IND -996 The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN) provided on the return is not valid.""

I went to the website and got a number for myself, re-filed and got rejected again.?

Re: ip pin rejection

mesquitebean — Fri, 20 Mar 2020 23:12:48 GMT

@ s mckimmey wrote:
Thank you
To my knowledge none of us were victims of ID Theft. The error does not state which person is missing or has an incorrect ip pin.

""IND -996 The Dependent/Qualifying Person Identity Protection Personal Identification Number (IP PIN) provided on the return is not valid.""

I went to the website and got a number for myself, re-filed and got rejected again.?

The error you posted DOES say which person is causing the problem. The error says the dependent's (or "qualifying person's") IP PIN doesn't match. You didn't mention anyone else being on the return except the 3 of you, so that would point it to the dependent. That could be for a couple of reasons: either you entered something there in the IP PIN section for the dependent that was wrong or shouldn't have been entered, or it was not entered at all when the IRS expected to see one.

So, first be sure you didn't originally enter something in the IP PIN section for the dependent when you didn't need to. That would remove that possibility, and if that's the case, would be an easy solution. But if the IRS expects to see one (for some reason), you'll still get the rejection until either a correct one is entered or you choose to file by mail.

By the way, is your dependent old enough that he also files a tax return for himself? If so, have you asked your son if he is aware of having ever needed an IP PIN?

If you used the IRS IP PIN Retrieval tool and got yourself an IP PIN, that will not solve this issue. It is the dependent that is causing the error message you posted. Of course, now that you have one for yourself, you will need to use your IP PIN on this return and all of your returns in the future in order to efile. You will need a new one each year. But you'll still get the dependent rejection until that is also solved.

Otherwise, I don't think this is going to be resolved in a user community forum. Maybe the IRS will tell you if your dependent is indeed supposed to have an IP PIN, in which case you can use the IP PIN Retrieval Tool to get it. You can phone the specialized IRS unit that deals with IP PINs at the phone number listed on the page linked below and discuss your issue with them. There is likely to be a long wait on hold, so I usually use a speaker phone so I can work on something else. About halfway down that page you'll see an 800 number for that IRS department.

https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin

If you want to talk in realtime by phone with TurboTax Support to see if they have any additional suggestion, I've told you below how to reach them. But they, too, may say you are at the mercy of the IRS to figure out the solution, or to get the dependent an IP PIN with the retrieval tool, or to file your return by mail. So if it was me, I'd talk to that special IRS department first in case they can tell you how to resolve it, and whether you need to use the retrieval tool to get the dependent an IP PIN. Like yourself, once a dependent has an IP PIN, he/she has to have one every year in order for you to efile.

TurboTax Support Hours: 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

Re: ip pin rejection

Mayra408 — Wed, 08 Apr 2020 15:44:10 GMT

Como ago para otenerlo si esta cerrado las oficinas

Re: ip pin rejection

mesquitebean — Wed, 08 Apr 2020 22:19:08 GMT

@Mayra408 wrote:
Como ago para otenerlo si esta cerrado las oficinas

No hablo español, pero estoy usando un programa de traducción.

¿Fue usted víctima de robo de identidad, y el IRS requiere que use un IP PIN de 6 digitos?

Si usted está preguntando cómo recuperar un IP PIN, vea esta página especial en español en el sitio web del IRS.

https://www.irs.gov/es/identity-theft-fraud-scams/retrieve-your-ip-pin

Si no puede usar la herramienta de recuperación para obtener el IP PIN, hay un número de teléfono especial que se muestra en esa página. Ese departamento de identidad aún puede estar respondiendo.

El número de teléfono especial se muestra sobre el centro de la página.

También veré si puedo conseguir a alguien que te ayude en español.

@DanielV01 Are you able to please assist in Spanish here when you are next in the forum? Thanks!

Re: ip pin rejection

DanielV01 — Thu, 09 Apr 2020 19:34:44 GMT

Lo único que puedo agregar a la información que puso @mesquitebean es que si por el momento no puede conseguir a nadie en el IRS, tendrá que esperar hasta que la situación actual pase y el IRS puede contestar llamadas otra vez. Por ahora no están aceptando ningunas, la cual significa que necesitamos ser pacientes.

Re: ip pin rejection

Mayra408 — Mon, 20 Apr 2020 14:31:28 GMT

Tengo mis taxes parado por ip pin como lo recupero gracias y buenas tarde

Re: ip pin rejection

mesquitebean — Mon, 20 Apr 2020 21:43:05 GMT

@Mayra408

No hablo español, pero estoy usando un programa de traducción.

Si tu pregunta no es vista en este foro comunitario por alguien que puede ayudarte en español, puedes obtener ayuda por teléfono en español, que probablemente será más rápida y fácil. Puede llamar al servicio al cliente en español al (877) 282-0801.

Re: ip pin rejection

SteveBeideck — Wed, 17 Mar 2021 03:39:15 GMT

I'm using TurboTax premier. My husband and I opted into the IP PIN program and received numbers indicating they are the 2021 Identity Protection Pins. My return has rejected twice - first with these IP PIN's entered and second time with them removed. We didn't request them until 2021. Seems like the returns should have been accepted with the IP PINs removed but they rejected also. HELP!

Re: ip pin rejection

mesquitebean — Wed, 17 Mar 2021 22:28:20 GMT

@ SteveBeideck wrote:
I'm using TurboTax premier. My husband and I opted into the IP PIN program and received numbers indicating they are the 2021 Identity Protection Pins. My return has rejected twice - first with these IP PIN's entered and second time with them removed. We didn't request them until 2021. Seems like the returns should have been accepted with the IP PINs removed but they rejected also. HELP!

How did you apply for the 6-digit IP PINs? Did you get them online by establishing an IRS account and using the "Get an IP PIN" tool at the IRS website, or did you each fill out paper Forms 15227 to apply for them?

If you got them online at the IRS website, did you print out your confirmations that shows the IP PINs?. Have you verified that you were entering them correctly? It could have been something as simple as a typo, or getting the 2 IP PINs mixed up.

Is it a joint return? You said you both opted for IP PINs, but then you used the phrase "my return has rejected." Did you mean to say instead "our return?" i.e., is it a joint return? Or are you filing separate returns?

If you have IP PINs, you cannot efile without them. The 2021 IP PINs are to be used on any original returns filed during calendar year 2021.

If you don't use the IP PINs, the efile will be rejected with a "missing IP PIN" error message. So I assume that's what you got with the second attempt.

When you efiled with both IP PINs entered, what was the rejection error code you received?

Did you take care that you did not get the IP PINs mixed up? Be sure that whoever is listed as "primary taxpayer" on the return used the correct IP PIN for that person, and whoever is listed as "secondary taxpayer" used the correct IP PIN for that secondary person.

Are you entering each 6-digit IP PIN in the correct location (and each for the correct person?)

If using Online TurboTax, here are the steps. In desktop TurboTax, Federal tab is at the top.

With your return open, in the left menu column, click Federal.
Then at the top of the screen choose Other Tax Situations.
Find the topic Identity Protection PIN and click EDIT.

Re: ip pin rejection

SteveBeideck — Wed, 17 Mar 2021 16:15:58 GMT

Thanks for the responses. We applied online through IRS for the opt-in IP Pins. TurboTax Federal rejection code is IND-181-01. They were entered correctly (and on the right taxpayers).

Re: ip pin rejection

mesquitebean — Wed, 17 Mar 2021 22:20:25 GMT

@SteveBeideck wrote:
Thanks for the responses. We applied online through IRS for the opt-in IP Pins. TurboTax Federal rejection code is IND-181-01. They were entered correctly (and on the right taxpayers).

Which attempt was that rejection code from?

IND-181-01 is the code for a missing IP PIN for the first taxpayer on the return. So is that from your second attempt?

What was the code for the first rejection you got--when you filed with the entered IP PINs?

Re: ip pin rejection

Mayra408 — Thu, 18 Mar 2021 15:58:01 GMT

Pliss