https://ttlc.intuit.com/community/taxes/discussion/re-master-password/01/1327312#M480020 <P>To recover your user ID or password:</P> <OL> <LI><A href="https://myturbotax.intuit.com/account-recovery" target="_blank">Go to the account recovery page</A>.</LI> <LI>Enter&nbsp;<STRONG>one</STRONG>&nbsp;of the following: <UL> <LI>Phone number&nbsp;<EM>(recommended)</EM></LI> <LI>Email address</LI> <LI>User ID</LI> </UL> </LI> <LI>Follow the instructions. We'll customize them based on the info you provide and whether we recognize the device.</LI> </OL> <P>Once you're done, we'll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.</P> <P>&nbsp;</P> <P>If you’re still unable to recover your account, select&nbsp;<STRONG>Try something else</STRONG>&nbsp;on the Account Recovery page. We'll ask additional questions to verify your identity.</P> <P>&nbsp;</P> <P><STRONG>Keep in mind</STRONG>: Once you're back in your account, we recommend you enter or update your phone number. This increases your account security and makes it easier to recovery your account.</P> Tue, 17 Mar 2020 15:41:47 GMT ReginaM 2020-03-17T15:41:47Z https://ttlc.intuit.com/community/taxes/discussion/master-password/01/1327260#M480003 Tue, 17 Mar 2020 15:27:16 GMT https://ttlc.intuit.com/community/taxes/discussion/master-password/01/1327260#M480003 mrsofran 2020-03-17T15:27:16Z https://ttlc.intuit.com/community/taxes/discussion/re-master-password/01/1327312#M480020 <P>To recover your user ID or password:</P> <OL> <LI><A href="https://myturbotax.intuit.com/account-recovery" target="_blank">Go to the account recovery page</A>.</LI> <LI>Enter&nbsp;<STRONG>one</STRONG>&nbsp;of the following: <UL> <LI>Phone number&nbsp;<EM>(recommended)</EM></LI> <LI>Email address</LI> <LI>User ID</LI> </UL> </LI> <LI>Follow the instructions. We'll customize them based on the info you provide and whether we recognize the device.</LI> </OL> <P>Once you're done, we'll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.</P> <P>&nbsp;</P> <P>If you’re still unable to recover your account, select&nbsp;<STRONG>Try something else</STRONG>&nbsp;on the Account Recovery page. We'll ask additional questions to verify your identity.</P> <P>&nbsp;</P> <P><STRONG>Keep in mind</STRONG>: Once you're back in your account, we recommend you enter or update your phone number. This increases your account security and makes it easier to recovery your account.</P> Tue, 17 Mar 2020 15:41:47 GMT https://ttlc.intuit.com/community/taxes/discussion/re-master-password/01/1327312#M480020 ReginaM 2020-03-17T15:41:47Z