topic Why cant i sign and file in Get your taxes done using TurboTax

Why cant i sign and file

pchavez2789 — Mon, 16 Mar 2020 21:51:55 GMT

Why cant i sign and file

Re: Why cant i sign and file

VictoriaD75 — Mon, 16 Mar 2020 22:05:03 GMT

Are you trying to efile or paper file? Are you receiving an error message in the filing steps? Please elaborate so that we may better assist you.

Re: Why cant i sign and file

44Baxter2 — Mon, 16 Mar 2020 22:22:14 GMT

I have not filed electronically for many years. I have everything ready but I do not have an electronic number to enter. What can I do?

Re: Why cant i sign and file

VictoriaD75 — Mon, 16 Mar 2020 22:25:54 GMT

You may choose to enter your AGI for tax verification purposes. In 2018, this was reported on line 7 of Form 1040. The self-select PIN is chosen by the taxpayer and TurboTax does not have access to this information.

Re: Why cant i sign and file

44Baxter2 — Mon, 16 Mar 2020 22:26:45 GMT

This is the message I get when I try to submit:

The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. Reject Code IND-031-04

Re: Why cant i sign and file

MayaD — Mon, 16 Mar 2020 22:38:10 GMT

Check the AGI on your 2018 1040 form line 7.

If you can't locate your 2018 return, you can request an online transcript or a copy by mail from the IRS website.

If the IRS keeps rejecting the return, you can print it and mail it in.

Re: Why cant i sign and file

totems321 — Mon, 08 Jun 2020 16:26:40 GMT

I am at the point of efiling both my fed and state but cannot get my password changed by entering the code from the phone text.

Re: Why cant i sign and file

dlfgw — Sun, 14 Jun 2020 14:00:26 GMT

when I click on submit it returns me to the submit screen

Re: Why cant i sign and file

Rutherfordterry — Wed, 08 Jul 2020 15:32:18 GMT

Why can’t I sign my taxes

Re: Why cant i sign and file

VictoriaD75 — Thu, 09 Jul 2020 13:53:13 GMT

Are you receiving an error? Is your return being rejected? In the File menu, you will be taken through a series of three steps to complete your filing. Is your return being held up in this process?

Re: Why cant i sign and file

Robinson-reimink — Mon, 12 Apr 2021 15:09:40 GMT

my password is not being accept

Re: Why cant i sign and file

TiffanyL — Mon, 12 Apr 2021 16:16:20 GMT

@Robinson-reimink, are you speaking about your password used to login to your TurboTax account? It should not be asking you for a password in order to e-file. Is it asking for a PIN?