topic Re: Can't Save Document in Get your taxes done using TurboTax

Can't Save Document

meagfm491zxq — Sun, 02 Feb 2020 21:21:38 GMT

I can't save any of my changes to my 2019 tax form. It says I don't have permission. Yet when I look at the 2019 file (I could save the initial version several days ago) it says I do have read and write privileges.

Re: Can't Save Document

KatrinaLO — Mon, 03 Feb 2020 00:21:42 GMT

Did you submit your return for review by the IRS? If you did, you will need to wait for your original tax return to be accepted by the IRS. Once that has occurred then you can amend your tax return.

To amend your return you need to log into your TurboTax account to see an option to Amend a Filed and Accepted Return. Click on that to start the amending process. Once you are finished making changes to your return you will need to print it out, sign, date and mail it to the IRS.

Please see the below FAQ for more information on amending your tax return:

https://ttlc.intuit.com/community/amending/help/how-do-i-amend-my-turbotax-online-return/00/27577

Re: Can't Save Document

Jeffrey1952 — Tue, 04 Feb 2020 17:34:25 GMT

I get the same message as above and I did check for correct permissions. I have not submitted to IRS yet. I choose to save anyway, but message still says I don’t have permission. I got around it by creatign a duplicate under a different name, but this is an obvious bug on an Apple Mac.

Re: Can't Save Document

gvmitchea1 — Wed, 11 Mar 2020 01:17:35 GMT

I have the same problem on a Mac. I get the following message.

The document “Untitled” could not be saved as “Tax Return 19”. The volume “TurboTax Premier 2019” is read only.

I have tried making a duplicate but get the same message.

Re: Can't Save Document

CassLO — Wed, 11 Mar 2020 03:17:24 GMT

@gvmitchea1 If you are using the download version of TurboTax, please try to Remove and reinstall TurboTax for Mac.

If the problem persists, please contact customer service, start by clicking on Contact Us. Answering the questions will help to ensure that your call is properly routed.

Re: Can't Save Document

lestroo — Sat, 14 Mar 2020 16:28:37 GMT

I seem to have gotten around it by saving a version of the file to my desk top. I re-downloaded the software today and have the same problem so I don't think the delete and reinstall worked.

Re: Can't Save Document

anniespad — Sat, 14 Mar 2020 23:23:12 GMT

all I get is spinning dial. Don't even get a message

Re: Can't Save Document

TiffanyL — Mon, 16 Mar 2020 15:45:34 GMT

You may want to clear your cache/cookies to see if that will help. Maybe also try using a different browser. If that still does not work, you may want to use the link provided below to reach out to TurboTax customer support:

TurboTax Customer Support

Known defect

Stokestack — Wed, 15 Jul 2020 19:48:06 GMT

This is an apparently widely encountered defect in TurboTax. Here's a sampler of the numerous reports:

https://ttlc.intuit.com/community/taxes/discussion/can-t-save-document/00/1068534
https://ttlc.intuit.com/community/taxes/discussion/error-message-that-says-my-return-cannot-be-s[product key removed]er-for-mac/00/1260025
https://ttlc.intuit.com/community/taxes/discussion/how-do-i-save-turbotax-2019-on-mac-keeping-getting-message-saying-file-is-locked-unable-to-unlock/00/1279226
https://ttlc.intuit.com/community/taxes/discussion/re-having-problem-saving-document-says-that-i-don-t-haver-permission-i-look-in-file-info-and/01/1297396
https://discussions.apple.com/thread/4712960

POSSIBLE SOLUTION: It appears that TurboTax fails to request "full disk access." You have to go into System Preferences / Security & Privacy and give TurboTax full disk access. I don't know why it's allowed to initially create the file but then never update it, but that's probably an Apple issue.

Can't Save File-"You don't have permission."

Rivers41 — Sat, 06 Mar 2021 19:50:36 GMT

As another user pointed on, on a Mac, TurboTax must have full disk permissions granted through System Preferences. After I went in and manually changed it to full permission I could save the file, it would also Auto Save and I could then Electronically file. When TurboTax program is loaded it should do this automatically but for some reason it does not.

Re: Can't Save File-"You don't have permission."

lily8lu — Thu, 11 Mar 2021 18:51:45 GMT

Hi, Rivers41:

Where to go in System Preferences to manually changed it to full permission I could save the file and eFile later? Thanks a lot!

Re: Can't Save File-"You don't have permission."

B-fuddled — Tue, 04 May 2021 05:34:50 GMT

I did go to: Get Info/SECURITY & PRIVACY, but there is no option to Change Permission.

Re: Can't Save File-"You don't have permission."

KathrynG3 — Fri, 07 May 2021 18:28:10 GMT

Getting permission will depend on what device is being used and whether it meets minimum system requirements.

Please see this excellent help article that addresses both Windows and Mac:

Security software and TurboTax.