topic Re: Where are the program update logs? in Get your taxes done using TurboTax

Where are the program update logs?

Telos — Fri, 10 Jan 2020 19:09:36 GMT

Updating TT Deluxe 2019 and the update change log links are broken. Where can I find the current program updates logs?

Re: Where are the program update logs?

DoninGA — Fri, 10 Jan 2020 19:12:42 GMT

Answered your previous message here - https://ttlc.intuit.com/community/college-education/discussion/re-program-updates/01/978958#M22638

TurboTax has made the decision not to support Release Notes for tax year 2019.

The More details link in the desktop Updater window will be removed later in 2020.

If you would like to make a comment on this TurboTax decision then contact TurboTax support.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Where are the program update logs?

Anonymous — Wed, 12 Feb 2020 05:24:17 GMT

That's completely unacceptable.

You've lost me as a customer, and I'll be making some noise about it on social media. Criminal behavior...

Re: Where are the program update logs?

429freckles — Thu, 27 Feb 2020 17:08:55 GMT

This is a really, really BAD decision. I feel like I have a right to know what change was made especially when it involves a critical program such as my taxes and federal laws. The change to not post program revisions is sowing distrust in your product. I'm beyond disappointed with TurboTax. Maybe I should contact my Senator, it's that disturbing to me.

Re: Where are the program update logs?

Hsporty12d2 — Fri, 28 Feb 2020 17:10:08 GMT

"TurboTax has made the decision not to support Release Notes for tax year 2019.
The More details link in the desktop Updater window will be removed later in 2020."

As a long time user of Turbo Tax and other Intuit products, I find this decision to be against all common sense. If changes are made to the program that was purchased, the changes should be available to view. This makes one wonder what else are you hiding??

Re: Where are the program update logs?

JT67 — Sun, 15 Mar 2020 00:59:38 GMT

Intuit is apparently wanting to lose turbotax customers like they were losing quicken customers. poor support, not disclosing how they are changing OUR data. My return is done, had logged in to submit it, turbotax autoupdated and changed my return WITHOUT telling me what they changed. Now, I must print my return again and MANUALLY compare my prior printed copy to the new one (read hours) since turbotax changed MY return without telling me what they changed.

Re: Where are the program update logs?

change_this — Sun, 15 Mar 2020 16:13:56 GMT

WOW! That's absolutely incredible.... Basic 101 of software development is to let users know what has changed since the last update. Pure negligence! How can you trust a software provider if they are hiding their software changes and are not transparent?? I really think I'm done, and will make sure all my friends are also aware that intuit is hiding their mistakes and updates. This is causing us all to manually compare line by line on our tax returns!! NOT ACCEPTABLE!!

@twitter @facebook as well.