topic Reactivation at launch in Get your taxes done using TurboTax

Reactivation at launch

Jr_Hart — Sun, 15 Mar 2020 14:27:25 GMT

I have had to re-enter my activation key at launch several times to where I have -0- remaining. When I called the help number, I get a third party that requests taking control of my desktop to make the changes required.

Is this the correct process to handle the issue?

The number I called was [phone number removed].

Re: Reactivation at launch

Jr_Hart — Sun, 15 Mar 2020 14:28:47 GMT

It was a 855 number that ended with 2615

Re: Reactivation at launch

CatinaT1 — Sun, 15 Mar 2020 17:39:51 GMT

This sounds like a scam. Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service