topic Re: Why was my return rejected in Get your taxes done using TurboTax

Why was my return rejected

saramcfadden47 — Mon, 03 Jun 2019 17:47:16 GMT

Why was my taxes rejected

This is the problem: The primary taxpayer's AGI or Self-s...

Cindy0H — Mon, 03 Jun 2019 17:47:17 GMT

This is the problem:

The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

Here is our solution:

The IRS rejected your federal return because the IRS was unable to confirm your identity based on your AGI from last year. This number has to match what the IRS has in their database exactly, so returns get rejected for this reason from time to time.

To e-file again, you need to enter a different number to get it to match the IRS database.

If you didn't file last year or you filed late (after the October deadline), try entering 0 for your AGI.

If the IRS continues to reject you, we recommend that you print and mail your taxes in.

If you used TurboTax Online, just sign back in then follow the step-by-step instructions on how to change your AGI. If you used the TurboTax CD/Download, open your return in TurboTax and go to the File tab. Select the Continue button until you reach a screen titled "Review Your Federal Filing Choices". From there, select the Edit button for "You have provided your identifying information for e-filing". Once you've changed your AGI, continue on to re-file your return and you'll be all set.

Re: This is the problem: The primary taxpayer's AGI or Self-s...

kevinmitchellkc816 — Sat, 22 Feb 2020 18:45:01 GMT

I followed every form to the tee way am I getting rejected for the third time.

Re: Why was my return rejected

Starr_mgil — Wed, 04 Mar 2020 17:38:26 GMT

It tells me there is something wrong with kids name or social security number

Re: Why was my return rejected

JamesG1 — Wed, 04 Mar 2020 17:51:16 GMT

A reject code says that either the name or the Social Security number of a dependent listed does not match IRS records. Please check your entries and check to see what information is on the Social Security cards for the dependents.

If you feel the reject code is in error, please contact your local Social Security Administration to verify the information in their database concerning your dependent and have corrections made if needed.

Re: This is the problem: The primary taxpayer's AGI or Self-s...

Anthony Eastridge — Wed, 04 Mar 2020 18:04:39 GMT

Howdo i fix it

Re: This is the problem: The primary taxpayer's AGI or Self-s...

DMarkM1 — Wed, 04 Mar 2020 18:25:33 GMT

First step is to find the problem. Have you verified first by checking social security cards for you, spouse and dependents to verify names and numbers input into TurboTax are an exact match. Next, check with the social security administration to ensure birthdates are correct in their records and match the TurboTax entries. If you find an error there, you can correct in TurboTax and then refile. If everything matches but still rejects then you should print and mail your returns.

Re: Why was my return rejected

Mkfindlay1 — Wed, 11 Mar 2020 22:25:45 GMT

Re: Why was my return rejected

LeonardS — Wed, 11 Mar 2020 22:48:49 GMT

Did you receive an error code or message detailing why your return was rejected? If you did post the reason on this thread for assistance in resolving your issue.

Re: This is the problem: The primary taxpayer's AGI or Self-s...

GsAdams408 — Wed, 01 Apr 2020 02:30:15 GMT

How can I find the 5 digit pi for my husband, he cant remember it?

Re: This is the problem: The primary taxpayer's AGI or Self-s...

GsAdams408 — Wed, 01 Apr 2020 02:32:41 GMT

how do I fix it

Re: This is the problem: The primary taxpayer's AGI or Self-s...

DavidD66 — Wed, 01 Apr 2020 02:39:10 GMT

According to the IRS:

You may use our Get an IP PIN online tool to retrieve your current IP PIN. We require you to register and verify your identity in order to use the tool. This process is essential to protect your personal and tax information. Please refer to “Step 2: What You Need”, before using the online tool. Follow the prompts to retrieve your IP PIN.

If you previously created an online account and obtained an IP PIN, access Get an IP PIN and log in to your account with your username and password. You may be required to verify your identity again due to our increased account security. Follow the prompts to retrieve your IP PIN.

For more information, go to: https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin

Re: This is the problem: The primary taxpayer's AGI or Self-s...

macuser_22 — Wed, 01 Apr 2020 02:40:46 GMT

You cannot. The IRS has stopped issuing 5 digit pins. Now they only use the last years AGI,

https://www.irs.gov/individuals/electronic-filing-pin-request

Re: This is the problem: The primary taxpayer's AGI or Self-s...

Hoseasaez — Mon, 11 May 2020 14:44:03 GMT

I have a new cell number and I had updated. Also have a new address. Is that why it got rejected?

Re: This is the problem: The primary taxpayer's AGI or Self-s...

JotikaT2 — Mon, 11 May 2020 21:25:17 GMT

It depends.

Your return may be getting rejected from E-filing for another reason.

Log back into your return. You will a button that says Fix My return.

Once you select that button, the program will walk you through the steps or ask for the information needed to fix your return.

Please see the attached for additional information.

How to fix a rejected return

Re: Why was my return rejected

ricksomebody — Sat, 16 May 2020 02:44:48 GMT

Turbotax SCREWED me! My return was rejected and TURDBOW tax did not tell me why!!! Now, I already did an amendment trying to figure out why. Now I find out i was just a pin number problem!!!! My whole return is screwed!!!!

Re: Why was my return rejected

Vicki halpin — Sun, 05 Jul 2020 20:15:22 GMT

Why was my return rejected?

Re: Why was my return rejected

DoninGA — Sun, 05 Jul 2020 20:17:58 GMT

@Vicki halpin wrote:

Why was my return rejected?

No one here would know why your tax return was rejected.

You received an email from TurboTax for the rejected tax return. It has the rejection code and the rejection message on the email. What does it say?

Re: Why was my return rejected

DawnC — Wed, 15 Jul 2020 23:21:23 GMT

Do you have a question? @ETm2

Shelia49

Shelia 49 — Sat, 13 Feb 2021 03:35:51 GMT

Why was my taxes ejected