topic Re: Update is necessary before transmitting return in Get your taxes done using TurboTax

Update is necessary before transmitting return

TLefort01 — Mon, 10 Feb 2020 21:03:23 GMT

When I select "Transmit Returns Now", after thinking a few seconds it returns a popup that says "There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the online menu and select Check For Updates."

Before I started my return today, I did the updates. When I go to the online menu and select "Check for Updates", it tells me "Your software is up to date." But then when I select "Transmit Returns Now", it gives me the same message as above ("There is an update available..."). I'm caught in a circle. Can you help? I've already paid on-line for my state tax return. I'm using TurboTax Home and Business.

Re: Update is necessary before transmitting return

DawnC — Mon, 10 Feb 2020 21:19:18 GMT

This is a known issue. When attempting to e-file a return in the TurboTax for Windows CD/Download software, this message appears:

There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates.

However, after updating, the same message continues to reappear, resulting in an endless loop.

Workaround

Some customers have been able to successfully e-file with this workaround:

Follow the steps in the article Troubleshoot TurboTax for Windows updating issues.
Now try e-filing again. If that didn't work, first uninstall and then reinstall your TurboTax program.
Finally, if you're still unable to e-file after following the above steps, you can either sign up to be notified by email when a fix has been released, or you can file a conventional paper return.

Re: Update is necessary before transmitting return

TLefort01 — Mon, 10 Feb 2020 22:14:34 GMT

Hi Dawn,

I uninstalled and reinstalled TurboTax but that didn't help. I still get the circular reference and cannot transmit returns.

I tried to transmit the Federal return separately and that worked. However, when I tried to transmit the Massachusetts state return, that came back with the message about needing to be updated. So apparently there is some issue with not being able to transmit the Massachusetts return.

Does this lend any additional perspective to the potential solution? Do you recommend that I just send the MA state return via mail, or should I wait for a possible solution? I have already paid the $19.99 plus tax to file my MA return electronically.

Thanks for your help,

Regards,

Tom

Re: Update is necessary before transmitting return

DawnC — Mon, 10 Feb 2020 23:08:29 GMT

You should wait as your state error should go away once your federal return is accepted. If you e-file your federal and state separately, you won't be able to file the state until the federal is accepted.

How do I e-file my state after I already filed my federal?

Re: Update is necessary before transmitting return

TLefort01 — Tue, 11 Feb 2020 00:32:14 GMT

Hi Dawn,

My federal return was accepted. I attempted to transmit my state return but am encountering the same issue. Any further suggestions?

Thanks,

Tom

Re: Update is necessary before transmitting return

linear — Wed, 12 Feb 2020 01:09:50 GMT

Please see this article - it may help:
https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/01/1116299

Re: Update is necessary before transmitting return

mozolins — Sun, 16 Feb 2020 05:13:14 GMT

Work around did not work for me...... What is the ETA on this fix?

I love how we get charged for a state transfer that isnt even working (Massachusetts again), unreal.

Re: Update is necessary before transmitting return

js26 — Sun, 16 Feb 2020 12:36:20 GMT

does not work, says update is not for my version of turbo tax

Re: Update is necessary before transmitting return

geevestt — Sun, 16 Feb 2020 18:04:06 GMT

I am having the same issue.

Tried manual updating as suggested. The update worked successfully, however still unable to Transmit State return.

I have Transmitted Federal return alone, and it worked fine as was accepted by the IRS.

Tried again to Transmit just the State and still getting the circular loop. This is very annoying.

I have paid for the State Transmittal, and unable to actually Transmit electronically (e-file)

Options and Expectations;

1.) Intuit will provide a software solution and inform this Support chain (or Support forum) with a Target Date of when it will be available.

2.) Intuit will provide a refund for the cost for State efile, and notify how to request and obtain the refund/ Credit Card charge reversal.

Re: Update is necessary before transmitting return

jon55tax — Mon, 17 Feb 2020 00:47:01 GMT

I'm getting the circular error for my Michigan state return . How do I get this fixed? OR How do I get a refund of my $19.99 ( credit to my CC)

Jon55tax

Re: Update is necessary before transmitting return

jon55tax — Mon, 17 Feb 2020 00:49:58 GMT

It will not allow me to submit only my Federal return, I keep getting the same error.

Re: Update is necessary before transmitting return

TerukoL — Mon, 17 Feb 2020 01:10:28 GMT

Please check the updated link, State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your sta..., to see if it helps with your problem.

If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

Re: Update is necessary before transmitting return

geevestt — Mon, 17 Feb 2020 13:31:08 GMT

@TerukoL; The solution you linked to did not work.

I'll save others the hassle and brief it here;

... download and install a state cleanup, which I did and still did not work after removing my state.

... uninstall and re-install turbotax, which I did and still did not work.

... a link to Selective Startup Mode, to change Windows settings, and again uninstall and re-install turbo tax. I have not tried this, so if anyone has success with Selective Startup Mode please comment on this link.

Re: Update is necessary before transmitting return

AkinaLO — Mon, 17 Feb 2020 16:46:16 GMT

The next option will be to contact customer support. They are able to troubleshoot with you step by step until you reach a solution.

Please contact them by following the instructions below.

Contact Customer Support

Re: Update is necessary before transmitting return

caq54 — Mon, 17 Feb 2020 17:00:35 GMT

This just happened to me with TT Deluxe 2019. I use Windows 10. Returns would not transmit. It kept saying it needed an update, but checking for updates said TT was already updated. Researching online brought up the suggestion to do a manual TT update for Windows. I searched, downloaded and installed the update and my returns finally transmitted. Give it a try.

P.S. I did not uninstall/reinstall TT. I just downloaded and installed the update.

P.P.S. Illinois return also submitted successfully.

Re: Update is necessary before transmitting return

lswcpa — Mon, 17 Feb 2020 16:56:37 GMT

Try updating again - I was on line with support for 30 minutes and finally had an update load and was able to transmit successfully.

Re: Update is necessary before transmitting return

mmulvaine — Wed, 19 Feb 2020 23:20:42 GMT

Hi,

I have contacted customer service 3 times regarding transmitting my Michigan return. I did not receive any help, I cannot transmit, and now I am out the 19.99 for transmitting fee. As a long time user and advocate, I am definitely done!!!!!

FYI, I have done everything that turbo tax has suggested-updates, cookies etc. I fell like the people I am talking to do not know anything and are just guessing.

Re: Update is necessary before transmitting return

rbacerott — Sun, 23 Feb 2020 03:36:41 GMT

Same with me. Never again will I purchase Turbo Tax. Credit Karma is free and doesn't have this issue.

Re: Update is necessary before transmitting return

mmulvaine — Sun, 23 Feb 2020 14:57:12 GMT

Hi,

I tried that several times, I also uninstalled and re-installed turbo tax. Nothing worked. I am now out 19.99 because turbo tax cannot refund me for the service they did not provide. Thansk anyway

Re: Update is necessary before transmitting return

KL7721 — Sun, 23 Feb 2020 23:06:15 GMT

I am having the same problem. I have cleared everything and restarted and it still does not work