topic Re: still shows processing. in Get your taxes done using TurboTax

Tax Year Prior to 2020: Can I get a phone # to contact a representative from the irs

nhuerta32 — Thu, 11 May 2023 16:23:03 GMT

Re: Can I get a phone # to contact a representative from the irs

DoninGA — Wed, 31 Jul 2019 23:25:32 GMT

TurboTax support does not have a phone number. Use their contact website and you can get a callback.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Can I get a phone # to contact a representative from the irs

DoninGA — Thu, 01 Aug 2019 00:37:18 GMT

To contact the IRS -

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.

Re: Can I get a phone # to contact a representative from the irs

AFalRN83 — Fri, 21 Feb 2020 18:40:56 GMT

After following steps given it says they can't process my call due to high call volumes and try again at a later time or next buisness day 🤦‍♀️

Re: Can I get a phone # to contact a representative from the irs

Bridgett1988 — Tue, 25 Feb 2020 18:35:49 GMT

I got accepted on January 27 and still no refund or it's been processed

Re: Can I get a phone # to contact a representative from the irs

JakailaLO — Tue, 25 Feb 2020 19:28:27 GMT

To contact the IRS, please see the link below:

How do I contact the Internal Revenue Service (IRS)?

Also, this is normal. Everyone's return is processed differently based on their situation. Just keep checking back, you should receive a date soon. Also more information has been provided below.

https://ttlc.intuit.com/community/refunds/help/why-do-some-refunds-take-longer-than-others/00/26163

still shows processing.

shood212 — Tue, 25 Feb 2020 19:49:10 GMT

I got the IRS accepted my return on Jan 29, 2020, i did claim the child care credit and the earned income so i know they couldnt start processing until mid Feb. I checked my status yesterday and it still says processing, i call the IRS and she says that I have to wait til March 2, 2020 to call back if it hasn't been updated and that there could be an error in my return. If so she said I should get an IRS letter in the mail requesting documentation but have not received anything as of today. My husband thinks we are being audited which is fine but im not sure what to think. Is anyone else having this issue????

Re: still shows processing.

CatinaT1 — Tue, 25 Feb 2020 20:27:37 GMT

TurboTax does not get any information about refund status. You must check the status yourself using the IRS refund tracking web site: https://www.irs.gov/refunds

Re: still shows processing.

shood212 — Wed, 26 Feb 2020 04:37:46 GMT

It still says processing on the IRS page.

Re: still shows processing.

JakailaLO — Wed, 26 Feb 2020 16:50:55 GMT

What date did you submit your return?

Re: still shows processing.

Cardonat69 — Fri, 28 Feb 2020 10:19:53 GMT

I have the same issue. I seen alot of comments from other people who have the same problem. Couldn't imagine there would be that many getting audited from turbotax.

Re: still shows processing.

eadrianna26 — Tue, 03 Mar 2020 19:23:17 GMT

Mine is still being processed and I filed them on the 6th of February. There is no date of when I will get my federal tax return and I have already gotten my state return.

Re: still shows processing.

Maggiekirch — Wed, 04 Mar 2020 09:29:41 GMT

Yes I'm having the same problem and I'm completely frustrated. I dont know what the problem is. My federal return was accepted on Fedruary 2nd and still nothing. I cant even get through to anyone in the IRS. Based on this experience I'm not going to use Turbo Tax again because no one can help.

Re: still shows processing.

JakailaLO — Wed, 04 Mar 2020 17:07:16 GMT

To contact the IRS, please see the link below:

How do I contact the Internal Revenue Service (IRS)?

Also, this is normal. Everyone's return is processed differently based on their situation. Just keep checking back, you should receive a date soon. Also, more information has been provided below.

https://ttlc.intuit.com/community/refunds/help/why-do-some-refunds-take-longer-than-others/00/26163

Re: still shows processing.

keilahjhnsn1 — Fri, 06 Mar 2020 13:34:10 GMT

I am having the same issue, filed early on Jan 27, turbotax emailed me a few days later saying the IRS had approved it, That I should get my refund by Feb 27,2020. I haven't gotten a letter or anything, my status page is still saying its "processing" going on 3 weeks now. I've tried to get help and NO ONE is helping at all. Yes I am aware that the IRS said the 1st week of March they would start sending it out, but to have no updates, no help when you call, nothing any of us can do is kinda bs. I just lost almost everything I have in a Tornado I need this money like I need air to breathe.

Re: still shows processing.

WKins2 — Fri, 06 Mar 2020 22:32:50 GMT

Unfortunately once your return has been accepted by the IRS TurboTax is not able to see where your returns are in the process. The best thing you i can do is to keep contacting the IRS till you can get some clarification and answers on what is going on, and if they need anything else from you.

Re: still shows processing.

keilahjhnsn1 — Sun, 08 Mar 2020 04:28:10 GMT

Thank you, I'll keep trying.

Re: Can I get a phone # to contact a representative from the irs

MarleyDude — Sun, 08 Mar 2020 04:32:43 GMT

Thanx... That helped. I got in touch!

Re: Can I get a phone # to contact a representative from the irs

cjrLtaxreturns — Wed, 11 Mar 2020 16:07:02 GMT

I just went through all the steps in the information given and got a message stating "due to extreme volume of calls you cannot be connected. Try again later or next business day."

Re: Can I get a phone # to contact a representative from the irs

JeanneLO — Wed, 11 Mar 2020 16:51:19 GMT

Unfortunately, you may actually need to wait. If they weren't able to connect you there is not a way around it because of the sheer volume of calls they are receiving right now. When you call 1-800-829-1040 please see this website article from the IRS on contact hours and information you will need to have ready when calling them: https://www.irs.gov/help/telephone-assistance.

Here are some tips when contacting the IRS:

First choose your language.
Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
Instead, press 2 for personal income tax questions.
Then press 1 for form, tax history, or payment.
Then press 3 for all other questions.
Then press 2 for all other questions to be transferred to an agent