topic Not sure if service code worked in Get your taxes done using TurboTax

Not sure if service code worked

swm9500 — Wed, 04 Mar 2020 03:40:55 GMT

Re: Not sure if service code worked

TerukoL — Wed, 04 Mar 2020 18:42:12 GMT

Did you receive a message stating that your service code or discount was not applied?

Please click Where do I enter my service code? to learn more.

Re: Not sure if service code worked

swm9500 — Thu, 05 Mar 2020 04:22:59 GMT

Under my order details it doesn’t show if my service code was applied. Where can I get confirmation that my service code has been applied to my order?

Re: Not sure if service code worked

JeanneLO — Sun, 08 Mar 2020 18:14:05 GMT

@swm9500

If you don't see a dollar amount adjustment credit for your service code under the order details then it has not been applied properly. If you followed the instructions from this: https://ttlc.intuit.com/community/charges-and-fees/help/where-do-i-enter-my-service-code/00/26343 and you continue to have an issue contact us.

Re: Not sure if service code worked

Caro49 — Mon, 17 May 2021 01:44:44 GMT

I'm ready to pay and I entered my service code but don't see where I got credit for it

Re: Not sure if service code worked

HollyP — Mon, 17 May 2021 01:53:47 GMT

@Caro49 You can review your fees to see if the code applied. Click here for instructions.

Re: Not sure if service code worked

stev0dundun — Thu, 07 Apr 2022 14:47:59 GMT

Was provided a 20% service code for having to restart my tax return via the online version. Despite system feedback confirming my service code was accepted/applied, it does not show the discount as a line item nor does the total price reflect said discount when i checkout. Who can i talk to about getting the promised discount / credit?

Re: Not sure if service code worked

EbonyL122824 — Thu, 07 Apr 2022 17:28:00 GMT

Please use this link to contact Customer Support if you need further assistance as we are not able to assist with billing issues here in the community.

@stev0dundun