topic Re: software update in Get your taxes done using TurboTax

software update

LynnP — Wed, 12 Feb 2020 17:41:26 GMT

I finished my taxes and it tells me I need to update my software, I go to "online" and "update software", it ways my software is updated but it still says I need to update my software and wont send my taxes

Re: software update

cdarmofal67 — Sat, 15 Feb 2020 16:30:29 GMT

I am having this problem also - can someone from Intuit tell us when they will fix this bug?

I even already paid for state filing and am now stuck.

Re: software update

jpm8 — Sat, 15 Feb 2020 20:54:59 GMT

I am having same issue with newly downloaded fed and state program from today.

Efile requires update but when you go to Update from Online menu the software is up to date.

Re: software update

gretz111122 — Sat, 15 Feb 2020 23:30:17 GMT

I need to update my my program. it states to go to menu and update. I c cannot find menu

Re: software update

jpm8 — Sun, 16 Feb 2020 00:12:43 GMT

Try these instructions:

https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-update-turbotax-if-i-have-the-cd-download-edition/00/873477

Re: software update

LynnP — Sun, 16 Feb 2020 13:53:07 GMT

I was having the same issue, it was my computer. I had to shut it off completely, wait 60 seconds then turn it on. Then turbo tax worked just fine.

Re: software update

cdarmofal67 — Sun, 16 Feb 2020 14:40:11 GMT

I spent an hour on the phone with Intuit support on this issue yesterday. In my case the bug is with MA Tax returns. I was able to Transmit Fed Returns successfully but they have an issue with some MA State Tax forms (unless Update loop) - hopefully they will have a fix soon (this MA Patch workaround works for some - but didn't for me: https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/00/1116299

Re: software update

Chris2401 — Mon, 17 Feb 2020 17:28:29 GMT

I am having the same issue. I've updated the software several times. I am not able to file either federal or state return.

Re: software update

jpm8 — Mon, 17 Feb 2020 21:37:04 GMT

The Massachusetts patch (link included in your reply) did not work for me either but I was able just efile the federal return and will file the Mass return when the patch is ready.

Re: software update

cdarmofal67 — Tue, 18 Feb 2020 20:49:39 GMT

I noticed this morning that they updated the Update Patch file yesterday. (new file ends in 1375.msp - old file ended in 1327.msp). I ran the update and was able to transmit my MA Taxes thereafter!

So if you have't tried the new (1375 version) MA update file yet - you should - you can get it from here: https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/00/1116299

Re: software update

mpimen007 — Tue, 18 Feb 2020 23:13:25 GMT

same thing is happening to me... did you get this resolved?

Re: software update

mpimen007 — Tue, 18 Feb 2020 23:14:22 GMT

Same thing is happening to me... did you resolve this yet?

Re: software update

mpimen007 — Tue, 18 Feb 2020 23:15:39 GMT

I restarted 3 times... still not working

Re: software update

mpimen007 — Tue, 18 Feb 2020 23:16:35 GMT

I'm trying to E file a MA state return too. Did this get resolved for you yet?

Re: software update

cdarmofal67 — Wed, 19 Feb 2020 00:35:50 GMT

Did you try installing the patch released yesterday? See my post above.

Re: software update

LynnP — Wed, 19 Feb 2020 14:22:34 GMT

thanks for your response to my problem, but the problem was my computer. After I shut it down and restarted the program worked just fine.

Lynn

Re: software update

mmsibimon — Tue, 03 Mar 2020 00:23:32 GMT

I am having the same issue and I restarted my computer, didn't help. Software update check online shows it is up to date, but when I hit the transmit returns now button, it gives a message that I need to update my software. I use Turbotax Premier. I checked all threads in here, and didn't see any resolution.

Re: software update

SForrestLO — Tue, 03 Mar 2020 18:19:21 GMT

@mmsibimon

Please see this Turbo Tax FAQ to troubleshoot. https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-blank-screens-missing-buttons-or-missing-images/00/25724

Re: software update

Johng1900 — Fri, 06 Mar 2020 16:37:43 GMT

I have same problem

Re: software update

LeonardS — Fri, 06 Mar 2020 18:24:19 GMT

In some instances, temporary internet files can disrupt access to secure websites. If a page fails to load or you experience difficulties signing in to your account, clear your browser's temporary internet files, including cookies, cache and browser history. Then close and restart your browser.