topic Re: Cannot save tax file in Get your taxes done using TurboTax

Cannot save tax file

Anonymous — Sat, 04 Jan 2020 16:30:09 GMT

I am a very long-time Turbo Tax user. I just downloaded Turbo Tax 2019 for Windows desktop (like I do every year) and started a new return, but, when I tried to save it, I got the following error message: "File not found. Check the file name and try again." Well, of course, the file was not found because this was the first time I tried to save it. I also tried to "Save As," with the same result. Then I tried going into the place where my past years' turbo tax files are stored and creating a new file name that matched what this saved file's name should be, then saving to that file, with the same result "File not found." What gives?

Re: Cannot save tax file

Anonymous — Sat, 04 Jan 2020 16:57:18 GMT

EDIT--it does allow me to save the file to "desktop," which is not where all my other Turbo Tax files are located.

Re: Cannot save tax file

czs712 — Fri, 10 Jan 2020 23:24:01 GMT

2019 TT Premier on Win 10 HP ENVY will not save file. Same TT DISC used on Microsoft Surface Pro works fine. Need to do return on HP Envy. Have tried obvious thigs like restarting PC, uninstalling and reinstalling TT, tried different target directory, tried different file suffix. all did not work. Suggestions?

Re: Cannot save tax file

Anonymous — Tue, 14 Jan 2020 02:54:59 GMT

I have the same problem! I also could save to the desktop. I then moved the tax2019 file to the Documents/Turbotax folder. I opened TT again, and it could see and load the tax2019 file from there. But when I tried to save, I got this error: "We're having trouble saving your file to this location. Try unplugging your device and saving again or choose a different device or hard drive. Error: 102348 Click for solutions" I tried to click for solutions, but no answer there.

I also tried to Opt. Out of all the e-mail/phone/mail junk, but it didn't alow me unless I filled in a long form with all my personal information. STUPID!

Are there ANY TurboTax tech support people checking this forum?

Re: Cannot save tax file

SteamTrain — Tue, 14 Jan 2020 14:53:22 GMT

@Anonymous @Anonymous @czs712 @Phillip3

1) Here's the TTX Customer Support Number to let tech support work on it with you on the phone:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

____________________________________

2) On multi-user systems, Make sure you are logged in on an Administrator account. IF you are in some guest login, it may not have read-write permissions to that directory

_____________

3) IF you want to try something else

.......TTX should only be installed and run as an Administrator.....not in some guest account without administrator privileges...but it's hard to know each person's exact setup.

But even if you did that already, there is an internal setting that sometimes needs to be implemented also.

So...Save your tax file and Exit TurboTax....then:

1) right click TurboTax 2019 icon

2) Select … Properties

3) Select the Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

5) Apply...OK...then restart the program and try again

Re: Cannot save tax file

franciemr — Thu, 16 Jan 2020 01:48:08 GMT

I had same problem and someone posted this solution that worked for me. Person said it was issue with Windows 10. To work around: Go to settings. Select Update and Security. Select Windows Security in left hand column. Go to Virus and Threat Protection Settings and under that heading select "manage settings." Go to Controlled Folder Access and turn it off.

After I did that, I could then save. You hopefully will be able to save your Turbo Tax file under"

C:\Users\yourname\documents\TurboTax\2019 your info

I made a note to turn Controlled Folder Access back on after I finished return. Hope it works for you! Fran

Re: Cannot save tax file

leswexler — Sun, 19 Jan 2020 14:52:07 GMT

This worked for me! Thanks. I was able to save my 2019 return info now.

Re: Cannot save tax file

Carl — Sun, 19 Jan 2020 15:29:19 GMT

I've seen this issue every single year since the release of Windows 10. This is caused by a Windows 10 setting and has nothing to do with the TurboTax program. The fix is not intuitive, but it is simple, *if* you know how.

Click Start, then the Settings icon (the little gear wheel) to open the Windows Settings applet.

In the search box enter "Controlled Folder Access" (without the quotation marks) and press the enter key on your keyboard.

In the search results window click on "Controlled Folder Access". This opens the "Ransomeware Protection" applet.

First item listed is "Controlled Folder Access". You can turn it off, which I don't recommend, or configure it to allow TurboTax to save to the default location as designed and intended. To configure it:

Click "Allow an app through controlled folder access"

Select "Add an allowed app" followed by "recently blocked apps"

Select the TurboTax program and then OK out of everything.

That does it.

Re: Cannot save tax file

Carlson49 — Wed, 05 Feb 2020 21:27:17 GMT

Happens every year! I cannot save the tax file. Then I find out it was very easy! Anyone help?

Re: Cannot save tax file

franciemr — Wed, 05 Feb 2020 22:11:04 GMT

See above postings for the solution. Yep, it's easy once you know the trick!

Re: Cannot save tax file

Koi — Thu, 27 Feb 2020 18:15:37 GMT

Rather than turning off "Controlled Folder Access" add TurboTax to allowed program access. Windows 10 will give you a list of recently denied programs and allow you to select TurboTax from the list.

Re: Cannot save tax file

f8Reeder21 — Sun, 01 Mar 2020 23:15:01 GMT

Like several other TurboTax users for 2019, I am unable to save the file when I try to exit the program. I get a notice that the file is not found, of course not as I have just started it. How can I save my tax file?

Re: Cannot save tax file

MichelleLO — Mon, 02 Mar 2020 16:53:20 GMT

@f8Reeder21, Please reach out to Customer Support via the Contact Us link below for assistance with your software not saving your tax file:
https://support.turbotax.intuit.com/contact/

Re: Cannot save tax file

Traverse12 — Sun, 15 Mar 2020 17:37:59 GMT

This works. You're a genius Fran, and so is the other user that sent the solution! :-))

Re: Cannot save tax file

joyhuston227 — Sat, 04 Apr 2020 23:30:01 GMT

I can't save a 2019 tax file on my mac. I have tried renaming the file as well as saving to different locations. Please help!!!! This is the first time this has happened using TT.

Thanks.

Re: Cannot save tax file

babs1225 — Wed, 15 Apr 2020 17:26:42 GMT

I have been having troubles saving the 2019 tax files. I've tried PDF as well as Save As.... I continue to get the error message that the file cannot be found. What's wrong?

Re: Cannot save tax file

1634 — Tue, 07 Jul 2020 21:26:55 GMT

I had the same problem, and this solved it. You're a life saver!

Re: Cannot save tax file

Dan74 — Mon, 13 Jul 2020 18:37:21 GMT

Do NOT turn Controlled Folder Access off. Follow Carl's instructions for allowing Turbotax to access the folder. Turning CFA off will make your computer vulnerable, by allowing files to be stored that you don't want and may not know are being stored by outside entities.

Re: Cannot save tax file

Dan74 — Mon, 13 Jul 2020 18:39:04 GMT

@babs1225, See instructions in Carl's post above.

Re: Cannot save tax file

Coco508 — Thu, 16 Jul 2020 05:01:29 GMT

Thanks so much! I was able to create a file then edit and save it a couple of times, but then started to receive the error. This made me believe it was something different, but nope. I added the TurboTax app to the 'Allow an app through the controlled folder' setting and it works fine now.

Thanks again!