topic Re: E-file problem in Get your taxes done using TurboTax

E-file problem

fb1tax19 — Sat, 29 Feb 2020 18:19:08 GMT

I completed my fed and state returns, paid for the state e-file charge with my credit card ($19.99), clicked transmit returns now and get prompted: There is an update available for your version of Turbotax. Before you can e-file you'll need to get this update. To do this, to to the online menu and select check for updates.

I went to the online menu and got the updates competed, clicked transmit returns now again but still get the same above prompt. Need help - thanks.

Re: E-file problem

LinaJ2020 — Sat, 29 Feb 2020 18:34:29 GMT

Please try to run the check updates process a few more times, then close out the program, wait for a few minutes, then try it again.

Re: E-file problem

Rege905 — Sat, 29 Feb 2020 18:56:54 GMT

I need help

Re: E-file problem

LinaJ2020 — Sat, 29 Feb 2020 19:06:07 GMT

What is the issue?

@Rege905

Re: E-file problem

gb82 — Sat, 29 Feb 2020 19:23:32 GMT

same problem here

2019 Turbotax is terrible!

Now it's saying I can't even transmit my federal return because there is an update available for my version. When trying to update, it tells me my software is up to date.

I give up!

Re: E-file problem

TerukoL — Sun, 01 Mar 2020 22:07:39 GMT

We do apologize for the issue that you continue to experience. Please click What is the TurboTax phone number and choose the version of TurboTax that you are using to connect with the correct agent. Let the agent know that you are having problems with a known issue and that you need for them to first push the federal download and then the state download.