topic Re: Locked out in Get your taxes done using TurboTax

Locked out

tyhayz — Mon, 10 Feb 2020 00:22:04 GMT

I have been locked out of my account and can not access any of my information even after resetting and getting a code by both email and text.

Re: Locked out

JJG47 — Mon, 24 Feb 2020 14:42:07 GMT

I purchased TurboTax Premier in January. I downloaded the file with the license code. Each subsequent time I have used the file it has asked for the license code. It says I have now reached my max and won't let me in anymore. What do I do now?

Re: Locked out

AshleyLO — Mon, 24 Feb 2020 17:27:57 GMT

@tyhayz Please reach out to our live customer service representatives for assistance with being locked out of your account. Here's how: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

@JJG47 Please reach out to customer service for assistance with reaching the max limit on the license code. Please follow this link: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Locked out

Fueld — Fri, 28 Feb 2020 17:02:23 GMT

I did my tax on turbo last year. So I thought it would be easy to do it again this year. NOT I had every thing done for 2019 used 2018 log in. It will not let me get into the file. I email that is showing is not even close to my email. My email address is [email address removed]. I can go any site, A lot of problem with Turbo tax

Re: Locked out

HeatherPLO — Sat, 29 Feb 2020 21:10:05 GMT

Have you tried to complete Account Recovery? Please see the below:

https://myturbotax.intuit.com/account-recovery/

Re: Locked out

dddriscoll — Fri, 10 Apr 2020 14:12:18 GMT

cannot sign in

Re: Locked out

ankle777 — Fri, 17 Apr 2020 15:04:58 GMT

I cannot get into my account. I just reset and it took me here. SO FRUSTRATED

Re: Locked out

Tammyc69 — Thu, 24 Dec 2020 02:45:06 GMT

Yes I was locked out. May I please have my account unlocked