topic Re: Updated forms not updating in software. in Get your taxes done using TurboTax

Updated forms not updating in software.

scott44 — Thu, 27 Feb 2020 15:01:42 GMT

TT says I couldn't finish because 5 forms weren't available yet. I entered my email address to notify me when the forms are available, which it has done 2x. I see in the list that all the forms I needed are ready and available for print and online, yet TT says that I have the latest update. Why doesn't the software see the updated forms?

Re: Updated forms not updating in software.

DonnaLO — Thu, 27 Feb 2020 19:19:04 GMT

Here is information about updating TurboTax Software, there are also links at the bottom of this FAQ about Troubleshooting updating issues.

https://ttlc.intuit.com/community/installing/help/how-do-i-update-turbotax-cd-download/01/26038#M6

If you continue to have problems please contact Technical Support using this form:

https://support.turbotax.intuit.com/contact/

Re: Updated forms not updating in software.

dwoomer — Fri, 28 Feb 2020 12:37:51 GMT

It didn't work. Tried update through TurboTax - appears to work, but following a reboot of my PC, TurboTax states I need the final forms to file. Tried manual update - appears to work, but following a reboot of my PC, TurboTax states I need the final forms to file. Why is your update failing?

Re: Updated forms not updating in software.

dwoomer — Fri, 28 Feb 2020 12:41:22 GMT

More info:

Module: wrapper Version: [social security number removed]

Module: WinPerRelease Engine Version: [social security number removed]

Module: WinPerFedForm set Version: [blank]

Module: WinPerTaxSupport Version: [blank]

Re: Updated forms not updating in software.

CassLO — Fri, 28 Feb 2020 19:17:29 GMT

For assistance with this, please contact TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: Contact Us
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

Re: Updated forms not updating in software.

scott44 — Sun, 01 Mar 2020 16:30:00 GMT

What a waste of time...Turbo Tax has gotten way too big. They can no longer provide effective support to their customers! Unless you pay $50 to ask a question that their amazing software is supposed to walk you through then you get thrown into the circle of death customer service queue! All week I've had the same issue and can't seem to get a resolution. Forms that TT says need updated are listed as available. I have gotten email 2 replies that the forms I was waiting for have been updated and are ready for use yet when I go to continue my return and click on the update forms button, I get the same message that it's up to date! Hence the circle of death customer service queue!

Re: Updated forms not updating in software.

tiger5 — Sun, 15 Mar 2020 00:11:06 GMT

Same problem. Forms not updated in software even though TT site says forms are available (form 8606, schedule C Profit or Loss from Business). SW says it is up to date... it's been going on for weeks. It's very frustrating. Last time I will use Turbo Tax.

Re: Updated forms not updating in software.

tiger5 — Sun, 15 Mar 2020 00:13:11 GMT

Agree.. very frustrating and TT replies are so pathetic and not very helpful. Time to switch from TT.

Re: Updated forms not updating in software.

jimsims — Sun, 15 Mar 2020 14:34:52 GMT

Talked to turbotax on the phone.

The solution is to open your return, go to 'forms', click on the 8828 (with the exclamation beside it), click delete, then you can file. You will still have to download that form manually from the IRS and file it by mail.

Not great, but it does work.

Re: Updated forms not updating in software.

DCosenza — Mon, 16 Mar 2020 23:32:08 GMT

This is a dead link. I've tried every solution for the program to update the (AVAILABLE) forms to no avail!!!! I cannot file my federal return because (ERRONEOUSLY) TT says Form 8895 needs updating....nor can I file my (NY) state return since IT-201 (ERRONEOUSLY) needs updating. HELP INTUIT!!! It's MARCH 15TH....do something for Heaven's sake!!!!!

Re: Updated forms not updating in software.

Maxx9498 — Tue, 16 Jun 2020 17:56:22 GMT

Unfortunately it didn't work for me. Still having the same issue. When I delete Form 8863 turbo tax just puts it back into the list with a red exclamation point next to it.