topic Re: Will not let me efile state return in Get your taxes done using TurboTax

Will not let me efile state return

pbears — Wed, 26 Feb 2020 13:48:52 GMT

Re: Will not let me efile state return

GiseleD — Wed, 26 Feb 2020 20:59:19 GMT

What error message are you receiving? Please copy and paste it in here so we can better assist you.

Re: Will not let me efile state return

deantdatxx — Sun, 07 Mar 2021 17:42:59 GMT

Information Worksheet: Taxpayer's SSN should not be entered directly on the Massachusetts information worksheet for electronic filing. You must complete the federal personal information worksheet.

BUT I have filled in the Federal worksheet.

Re: Will not let me efile state return

EbonyL122824 — Sun, 07 Mar 2021 19:43:28 GMT

@deantdatxx You may have to log out of the program, clear your cache and cookies, and log back in. Please see the TurboTax FAQ here for instructions on clearing your cache. See here for instructions on clearing your cookies. You may also try using another browser or using the phone app here if the above does not work. If none of these resolve the issue, contact customer support here for further assistance.