topic Re: Updates in Get your taxes done using TurboTax

Updates

helpemehere — Tue, 25 Feb 2020 23:19:33 GMT

cannot get any updates. the update window freezes and will not install. tried to leave it sit for over 45 minutes and nothing happens. all is frozen. How do i get updates so i can file without any errors?

Re: Updates

ReginaM — Tue, 25 Feb 2020 23:39:08 GMT

There are a couple of things that you can try to move past the update screen:

Try closing TurboTax,
Compete a disk cleanup,
Restart your computer.

If this doesn't work try this:

If you've enabled pop-up blocking in your web browser, please turn it off and try again.
If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
If those suggestions didn't help, try going back to your first browser and delete cookies.

Hope this helps!

Re: Updates

userfoxden — Wed, 24 Mar 2021 16:17:58 GMT

How do I get the updates so I can file?

Re: Updates

userfoxden — Wed, 24 Mar 2021 16:19:16 GMT

Nothing works. Please let me file, please.

Re: Updates

AshleyLO — Wed, 24 Mar 2021 16:46:42 GMT

@userfoxden So that we can best assist you, please specify which TurboTax product you're using and what is happening to prevent you from filing.