topic Re: Stuck in Update Loop in Get your taxes done using TurboTax

Stuck in Update Loop

Normita48 — Fri, 07 Feb 2020 23:52:12 GMT

I just completed my 2019 Federal and State taxes. When I went to transmit them, I received a message my version of Turbo Tax needed an update. I went to check for updates, the reply was that my version was updated. Hit transmit again, received the same message that I need an update. Stuck in an endless loop. What can I do to fix this?

Re: Stuck in Update Loop

ReginaM — Sat, 08 Feb 2020 00:07:55 GMT

Have you tried Rebooting and Restarting TurboTax?

Re: Stuck in Update Loop

efcdcdb — Sat, 08 Feb 2020 15:20:30 GMT

I have the same problem. I have closed out, rebooted, relaunched, multiple times. I checked the forms that won't be updated until later in February, but none of them seem to apply to my return.

Re: Stuck in Update Loop

BobH2 — Sat, 08 Feb 2020 16:42:08 GMT

Same problem. When I check for updates from the Online menu, it says the software is up to date, but it won't let me out of this loop so I can transmit the returns. Rebooted and restarted the program multiple times to no avail.

Re: Stuck in Update Loop

MichelleLO — Sun, 09 Feb 2020 04:11:39 GMT

Please see the TurboTax FAQ TurboTax Desktop Windows: Update Loop at e-File for a workaround to help resolve the looping issue.

Re: Stuck in Update Loop

Rjabbey — Sun, 09 Feb 2020 19:49:44 GMT

I’m having the same problem. The work around didn’t help.

Re: Stuck in Update Loop

efcdcdb — Sun, 09 Feb 2020 21:16:33 GMT

The first part of this answer makes no sense because it indicates that we are having trouble with the updates, but we have indicated that TurboTax is up to date. The second part, to uninstall and reinstall - we will lose everything we've entered?

Re: Stuck in Update Loop

JakailaLO — Sun, 09 Feb 2020 21:38:39 GMT

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser.

Please see below for information on how to delete your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you would like to contact customer support for additional assistance please see below.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Stuck in Update Loop

dand1 — Sun, 09 Feb 2020 21:59:49 GMT

So the answer to a desktop installation of a product is to clear the browser cache.......not that I thought it would work, but I tried. Any other inapplicable suggestions that will fix this?

Re: Stuck in Update Loop

AmyR — Sun, 09 Feb 2020 22:07:07 GMT

I have tried all the suggestions here and elsewhere...uninstall/reinstall twice, downloaded version from website instead of reinstalling from my CD, manual updates, Windows updates. I even deleted my file and started totally over after all these updates and while the Updater says my software is up to date, when I try to efile I get that message that says I still need to get an available update. This has taken me four hours for a return that took less than twenty minutes to put into the software. Can you please tell me if I am doing something wrong or if there is something wrong with the software and if there is a fix coming for this problem?

Re: Stuck in Update Loop

Gordon3 — Sun, 09 Feb 2020 22:12:00 GMT

I'm using Premier installed from CD. I tried restarting computer and network, which did not help. I tried manual update, which executed but did not solve the problem. HERE IS WHAT WORKED: I uninstalled then re-installed TurboTax from CD, then did an online update, then I was able to transmit my returns.

Re: Stuck in Update Loop

BobH2 — Sun, 09 Feb 2020 22:25:52 GMT

It appears the problem fixed itself for me. I went back later in the afternoon and tried the Check for Updates thing again - lo and behold, there was an update sitting there from two days ago. I installed the update and was able to transmit my returns.

Re: Stuck in Update Loop

efcdcdb — Sun, 09 Feb 2020 22:34:54 GMT

I ended up calling Turbotax support. I had to wait about 20 minutes for a call back. After walking me through the things I already done, she had been attempt to file just my Federal return. I went through just fine. She said there are some problems with the New York forms and they may not all be updated or ready for filing. She suggested just checking back periodically, which I will do. At least my Federal return is filed.

Re: Stuck in Update Loop

BobH2 — Sun, 09 Feb 2020 22:39:46 GMT

My problem was also with NY (see my post from yesterday). There was an update released on 2/6 but when I checked for updates it didn't see it.

Re: Stuck in Update Loop

AmyR — Sun, 09 Feb 2020 22:53:04 GMT

My problem was also ended up to be with NY. I finally found a help post that said to try the Selective Startup mode. When I followed those steps and started up Turbo Tax Deluxe, I FINALLY got the NYS update from 02/06/2020. That updated and I was able to submit my returns. The Selective Startup or some combo of all the other suggestions worked for me. Thanks to everyone for their input and help!! (hopefully I can get my Startup back to normal now....).

Re: Stuck in Update Loop

dand1 — Sun, 09 Feb 2020 22:55:12 GMT

Can you share the post

Re: Stuck in Update Loop

AmyR — Sun, 09 Feb 2020 23:09:44 GMT

I clicked on Help inside the software with my return open and just searched on "update" - go figure...all these hours and here is what worked for me, good luck. It won't let me copy the text, I am typing it in here.

First, set Turbo Tax to run as an adminstrator:

1. Right click on the TT icon and select Properties,

2. Select the Compatability tab.

3. Check the box Run this program as an adminstrator.

4. Select Apply, and then select OK.

Restart your computer in Selective Startup mode to allow the updater program to run properly.

Re: Stuck in Update Loop

AmyR — Sun, 09 Feb 2020 23:13:13 GMT

Selective Startup

1. Simultaneously press Windows+R keys.

2. Type msconfig in the Open field and select OK.

3. General Tab - Selective Start, then clear the Load Startup Items checkbox.

4. Services Tab - select Hide All Microsoft Services checkbox and then select Disable All.

5. Select OK and you will see the Restart button soon.

6. Click on Turbo Tax after restart and that is when I finally got the NYS update.

Re: Stuck in Update Loop

cafemocha16 — Sun, 09 Feb 2020 23:18:09 GMT

Didn't you lose all your data when you uninstalled and then re-installed?

Re: Stuck in Update Loop

efcdcdb — Sun, 09 Feb 2020 23:32:04 GMT

I did not lose anything when I uninstalled and reinstalled. That didn’t solve my problem though.