topic Re: Purchase additional state software in Get your taxes done using TurboTax

Purchase additional state software

abburi — Tue, 04 Jun 2019 21:56:56 GMT

Not able to purchase additonal state return

Make sure the program is up to date ... then go to the st...

Critter — Tue, 04 Jun 2019 21:56:57 GMT

Make sure the program is up to date ... then go to the state tab and choose a state. If you cannot pay for it what is the exact error message ?

'CONTINUE' button inactive

joerhs — Tue, 04 Jun 2019 21:56:58 GMT

'CONTINUE' button inactive

I cannot purchase an Illinois tax download either. Messa...

paul-hoyt49 — Tue, 04 Jun 2019 21:57:00 GMT

I cannot purchase an Illinois tax download either. Message is "try again". . .

You will need to contact TurboTax support for this situat...

Critter — Tue, 04 Jun 2019 21:57:01 GMT

You will need to contact TurboTax support for this situation ….
Go to this website to contact TurboTax support during business hours - <a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact/">https://support.turbotax.intuit.com/contact/</a>

sometimes a WIN 10 update can mess with things ... log ou...

Critter — Tue, 04 Jun 2019 21:57:03 GMT

sometimes a WIN 10 update can mess with things ... log out and run an OS update then reboot the computer at least twice and see if that helps.

Fortunately that evening I was able to find a phone numbe...

joerhs — Tue, 04 Jun 2019 21:57:04 GMT

Fortunately that evening I was able to find a phone number for customer service and ordered the additional state program in a matter of minutes. Sometimes 'old school' still works better than 'new tech'.

Thanks to everyone for the replies. I gave up on TT and...

paul-hoyt49 — Tue, 04 Jun 2019 21:57:05 GMT

Thanks to everyone for the replies. I gave up on TT and went to the Illinois website and printed out the forms and instructions and filled them out the old way, with an ink pen. Fortunately, Illinois has a delightfully easy tax form compared to some states.

I cannot purchase an Illinois tax download.

Pops4466 — Tue, 04 Jun 2019 21:57:07 GMT

I cannot purchase an Illinois tax download.

Nor can I.

paul-hoyt49 — Tue, 04 Jun 2019 21:57:08 GMT

Nor can I.

You will need to contact TurboTax support for this situat...

Critter — Tue, 04 Jun 2019 21:57:09 GMT

Re: Purchase additional state software

aleciau — Sat, 01 Feb 2020 15:57:52 GMT

I had the same problem trying to purchase two states. I tried calling customer support, after being on hold for thirty minutes, they gave up and disconnected me.

By the way, this state purchase problem has happened every year, and I always have to call, and usually they can solve it.

Re: Purchase additional state software

Rick47 — Tue, 25 Feb 2020 02:13:00 GMT

I have tried to purchase state software. I purchased Fed got Michigan for free now want CA. But when I try to order I have to get on line with my account. But then I had to change my password. After successfully changing, I still could not get on line to purchase. I need some help ...this should be really simple. I have been using TURBO tax for at least 20 years

Re: Purchase additional state software

ChondelLO — Tue, 25 Feb 2020 16:12:42 GMT

Please contact Customer Support by clicking the link below for assistance.

What is the TurboTax phone number? - Community

Re: Purchase additional state software

Naomitch — Sat, 28 Mar 2020 20:16:02 GMT

How to purchase additional state for individual in Turbotaxa

Re: Purchase additional state software

DMarkM1 — Sun, 29 Mar 2020 19:17:57 GMT

If working in a TurboTax online version, you will need to enter either you lived in another state or earned money in another state in the "My Info" section.

If working in a desktop version click the "Online" tab at the top of the page and "Download state."

If you have trouble use this link to contact a representative to assist you with the state purchase, download and install.

Re: Make sure the program is up to date ... then go to the st...

peppersnake — Thu, 07 Apr 2022 17:09:36 GMT

The exact error message is that my credit card could not be processed. It will not accept any credit card.

Re: You will need to contact TurboTax support for this situat...

peppersnake — Thu, 07 Apr 2022 17:10:59 GMT

I've called multiple times to order the state program and I keep getting hung up on. Extremely frustrating.

Re: You will need to contact TurboTax support for this situat...

MichelleLO — Thu, 07 Apr 2022 17:47:01 GMT

You can try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, you may want to try a different browser.

If you are still unable to process your payment, please reach back out to TurboTax Customer Support for assistance. To get you to the right person, use the keywords billing issues.

What is the TurboTax phone number?

@peppersnake

Re: Make sure the program is up to date ... then go to the st...

mike8415 — Fri, 07 Apr 2023 14:56:11 GMT

I got an message to change my password, which I attempted to do. Entered codes sent to my email and cell phone but was not granted access. WHAT IS GOING ON?