topic Re: UPDATE ERROR WHEN FILING in Get your taxes done using TurboTax

UPDATE ERROR WHEN FILING

djsifu07 — Tue, 11 Feb 2020 01:48:13 GMT

I have bought the Deluxe Edition from Costco. I use Windows 10 and I need to file Fed and AZ State, however, when I get to the end I get this error when I push the final button to file.....

"There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates. If you’d like to e-file your state return using TurboTax, it will need to be filed along with your federal return. You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state’s tax website for alternative e-filing options."

I have done those same instructions, rebooted my computer to be sure, opened the program again, hit send and still same error. I did this 3x and also checked for updates again within the program. Same results. What the!?!?! If I have to file state manually by paper I want my money back. Solutions please INTUIT!!!!!

UPDATE: After calling customer service 2x the only solution was to re-input all my tax info into the online version. The lady on the phone was very professional throughout the experience though. Thanks nicole!

Re: UPDATE ERROR WHEN FILING

kmr481 — Sat, 08 Feb 2020 18:08:11 GMT

I just had the same issue, went to support on the website to "contact us" created a ticket and called customer service, they emailed me an update, installed it and everything worked fine. Hope this helps! Great customer service!

Re: UPDATE ERROR WHEN FILING

lyao — Mon, 10 Feb 2020 05:55:21 GMT

Is the patch available somewhere on their website? I also need this patch.

Re: UPDATE ERROR WHEN FILING

AkinaLO — Tue, 11 Feb 2020 02:55:13 GMT

There is a workaround for this issue. We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. In the above article, there is a link "here" that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused."

"There is an update available for your version of TurboTax" loop when e-filing (Windows)

Re: UPDATE ERROR WHEN FILING

foreign4aday — Sat, 15 Feb 2020 05:38:01 GMT

how about for mac? Im having teh same issues, Ive "force" installed a new az state update a few time still not going through.

Re: UPDATE ERROR WHEN FILING

angelinmypocket — Sat, 15 Feb 2020 13:23:17 GMT

Im having same issue with State of Alabama State rejected my return for PMI ins update installed update on 2/7 and now my Turbo Tax won't even load it immediately shuts down

Re: UPDATE ERROR WHEN FILING

AkinaLO — Sat, 15 Feb 2020 19:42:47 GMT

Please follow the instructions below for Mac updating issues.

Troubleshoot TurboTax for Mac updating issues - Community

@foreign4aday

@angelinmypocket You will need to follow instructions for either the Windows or Mac update article.

Re: UPDATE ERROR WHEN FILING

krzyspddemon — Sat, 15 Feb 2020 22:25:08 GMT

I'm having the same issue for filling Illinios taxes. It just keeps doing the loop

Please Help!!

Re: UPDATE ERROR WHEN FILING

dkfinkbeiner — Sat, 15 Feb 2020 22:31:02 GMT

I clicked the link for fixing the error when filing, but there is only updates for New York and Massachusetts states and I need the update for Michigan. How do I get that one so I can file my taxes. Thanks

Re: UPDATE ERROR WHEN FILING

TerukoL — Sun, 16 Feb 2020 18:10:05 GMT

Please check the updated link, State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your sta..., to see if it helps with your problem.

If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

Re: UPDATE ERROR WHEN FILING

mgreenfield1404 — Mon, 17 Feb 2020 00:17:07 GMT

I am also having this issue. I have windows, and just want to be able to send my return without this update error popping up consistently.

Re: UPDATE ERROR WHEN FILING

gnoslrac — Mon, 17 Feb 2020 20:00:14 GMT

Same problem - Illinois filing:( How do I get an update / patch?

Re: UPDATE ERROR WHEN FILING

KatrinaLO — Mon, 17 Feb 2020 20:51:58 GMT

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

Re: UPDATE ERROR WHEN FILING

suzanne18 — Mon, 24 Feb 2020 17:25:02 GMT

Hi - I am having the same issue with the Mass state return. Reinstalling the online version did NOT correct the issue. Still can't file the state return.

Re: UPDATE ERROR WHEN FILING

DonnaLO — Mon, 24 Feb 2020 21:12:58 GMT

Here is some information that may help:

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product key removed]ing-but-won-t-allow-you-to-install-your-state/01/1127787/highlight/true

If you continue to have problems please contact Technical Support using this form:

https://support.turbotax.intuit.com/contact/

Re: UPDATE ERROR WHEN FILING

Spmp43 — Wed, 26 Feb 2020 22:45:40 GMT

TurboTax,

How about a manual patch for Illinois like for MA and NY? Cannot e-file my states taxes because of this endless update loop. Please? Or better yet, fix the program so this problem goes away for everyone!

Re: UPDATE ERROR WHEN FILING

boblaba1 — Fri, 13 Mar 2020 18:33:54 GMT

when opening program and select update files ot takes a long tjme to update

Re: UPDATE ERROR WHEN FILING

TiffanyL — Sat, 14 Mar 2020 00:18:35 GMT

If you're having trouble updating your TurboTax 2019 for Windows Individual software, you can use the link provided below to try the update manually:

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

Re: UPDATE ERROR WHEN FILING

Mickey94558 — Thu, 26 Mar 2020 20:13:20 GMT

Is the solution you said is available for MacBook as well? I tried submitting my taxes today and it sad I need an update. Please provide. Thank you

Re: UPDATE ERROR WHEN FILING

ChondelLO — Sat, 28 Mar 2020 23:26:07 GMT

For information on updates for Mac please click the link below.

Why does TurboTax for Mac keep saying there are updates ...