topic Re: Get live help please in Get your taxes done using TurboTax

Get live help please

rickierussell76 — Mon, 20 Jan 2020 19:44:26 GMT

Re: Get live help please

DianeC958 — Mon, 20 Jan 2020 23:29:53 GMT

Click on this link

This will help you connect to live help

Re: Get live help please

Kitkat2710 — Mon, 24 Feb 2020 14:23:02 GMT

I have a id number from the IRS I have to use and it is 6 digits.

The ID space you provide to file is only five and it keeps refusing to file my return. ??????

Re: Get live help please

BillM223 — Mon, 24 Feb 2020 16:08:06 GMT

The 6 digit pin is the IP Pin (Identity Protection). TurboTax asks for that in a different place. To enter it, do:

Do a Search (upper right) for IP PIN
Click on the jump-to result
Answer Yes and then go through the screens.

The place asking for the 5 digit pin is last year's e-file pin. If you don't know what it was, then you will have to give your AGI (Adjusted Gross Income) from 2018.

Make sense?

Re: Get live help please

Dooball420 — Mon, 24 Feb 2020 17:43:28 GMT

I already filed my taxes but I just recently received a w2

Re: Get live help please

CatinaT1 — Mon, 24 Feb 2020 17:47:49 GMT

If you filed, it is like dropping it into a mailbox - you cannot get it back.

You'll have to wait until your return is either accepted or rejected.

If rejected, you can make any necessary changes.
If accepted, you'll need to amend your return.
To avoid unnecessary delays, do not amend until your original return has been fully processed. You will need to print and mail the amendment.
Allow 8-12 weeks for processing.

See this TurboTax FAQ for help with amending.

You can check the status of your amended return here, but allow 3 weeks after filing for it to show up.

Re: Get live help please

Kitkat2710 — Mon, 24 Feb 2020 17:57:50 GMT

I was rejected saying the id number is not accepted.

Re: Get live help please

JamesG1 — Mon, 24 Feb 2020 18:06:49 GMT

Are you saying that a Social Security number on the return was rejected? Was it used on another tax return?

What reject code did you receive?