topic Re: Return won't e-file in Get your taxes done using TurboTax

Return won't e-file

nancy1554 — Fri, 21 Feb 2020 19:14:30 GMT

I've completed my returns using 2019 turbo tax deluxe, but it won't transmit my returns. It tells me there are updates, but when I follow those instructions it says I'm up to date. Still won't transmit. It tells me again that there is an update. I seem to be stuck. What do I do now?

Re: Return won't e-file

Kat — Fri, 21 Feb 2020 20:10:00 GMT

Hi Nancy,

Can you tell me if you're using the Desktop (CD/Download) platform, or the Online (web-based) platform, please. Also, are you filing a state return? If so, what state? Thanks.

Re: Return won't e-file

ReginaM — Fri, 21 Feb 2020 20:18:19 GMT

I am sorry you are having problems with your computer, try this:

Close TurboTax,
Do a disk cleanup and
Restart your computer,
Reopen TurboTax.

Hopefully this helps.