topic Re: MA manual update in Get your taxes done using TurboTax

MA manual update

bruinsmpt — Sat, 15 Feb 2020 23:08:59 GMT

I am trying to efile my federal and MA state return. I am having the infinite loop error as discussed in this thread:

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/00/1116299

I have tried manual MA update, but when I try to run the file it says that the version of TurboTax is the wrong version and it wont update. What is happening? I have the 2019 version of TurboTax. Why can't I efile?

Re: MA manual update

rfs19777 — Sun, 16 Feb 2020 01:48:58 GMT

Same problem how do I fix? Annoying

Re: MA manual update

Jdeo4045 — Sun, 16 Feb 2020 01:59:32 GMT

I can't get anything to update either. My state or my federal. None of the patches work. I've been using TTX for over 10 years and never had so many issues.

Re: MA manual update

stower2422 — Sun, 16 Feb 2020 19:49:06 GMT

I have been using TT since it first became available. This year's version is so buggy I will likely try another product next year.

Same problem here, message that I need to update, check and told its updated , endless loop. The patch also tell me I dont have the correct version. Many people complaining about the same issue, and no ones getting replies from TT.

Re: MA manual update

stower2422 — Sun, 16 Feb 2020 19:52:26 GMT

FYI when I selected to file Fed only, and do state later, it did process the Fed with no issue.

Re: MA manual update

bruinsmpt — Sun, 16 Feb 2020 20:18:04 GMT

Guess that's the only solution. File fed with e-file and mail out the state.

Re: MA manual update

VolvoGirl — Sun, 16 Feb 2020 20:21:04 GMT

See if these 2 support articles help

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/01/1116299

And can't install state

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/00/1127787

Re: MA manual update

stower2422 — Sun, 16 Feb 2020 21:16:49 GMT

The first link is to the patch that has been mentioned which does not recognize an install of TT that has been able to successfully complete a MA state return, but not file it. The patch is faulty and does not work. This should be a top priority for TT to revisit and fix.

Re: MA manual update

Jdeo4045 — Sun, 16 Feb 2020 22:37:17 GMT

Is it possible for TTX to just a link to the mai_19 folder?

Re: MA manual update

bruinsmpt — Mon, 17 Feb 2020 03:21:48 GMT

The two links did not work. I removed MA and it was installed when re-opening Turbotax, but keep getting the update loop just like before. How hasn't this been fixed yet?

Re: MA manual update

Lightnin84 — Tue, 18 Feb 2020 02:38:39 GMT

I agree with everyone else this needs an immediate fix when people pay $20 to exile then spend over an hour doing fixes that don't work including shutdown computer and reboot router and modem as well as patches.

Re: MA manual update

TerukoL — Wed, 19 Feb 2020 03:00:30 GMT

Have you tried disabling your anti-virus?

The next variable to keep in mind is the antivirus and firewall software programs on your device.
Uninstall TurboTax
Disable antivirus and firewall software programs before reinstalling.
Reinstall TurboTax.
Re-enable antivirus and firewall after installing. (You don't have to disable them when using the program itself, only during installation.)

Please click these TurboTax Help links to learn more.

Manually update TurboTax.

How to disable your virus-protection software

Re: MA manual update

bruinsmpt — Sat, 22 Feb 2020 18:15:04 GMT

FYI use Internet Explorer or Edge to download the MA manual update. The setup file then executed and I was able to efile my state taxes.

Re: MA manual update

Lightnin84 — Sat, 22 Feb 2020 19:56:27 GMT

Apparently after calling support and getting a refund of MA efile no one in MA with a tax due PV Form 1 payment voucher can efile a return bizarrely. All returns have to be mailed snail mail through the post office. This prevented updates. Also beware of payment PO BOX is different on payment voucher and on return, dopes who created return never changed the new address.

Re: MA manual update

lkehlhem — Tue, 25 Feb 2020 00:22:31 GMT

I agree how do we get our money back!