topic Re: Software issues? in Get your taxes done using TurboTax

Software issues?

Emerson1899 — Sun, 16 Feb 2020 21:10:40 GMT

I cannot get the Massachusetts state forms that I'm told will 'soon' be available. This has gone on for at least several weeks. So I tried to go ahead and file just the Federal. I'm all set and then told IT needs an update! Funny thing is NO UPDATES ARE AVAILASBLE!

Re: Software issues?

LinaJ2020 — Sun, 16 Feb 2020 21:48:54 GMT

Are you using an online version or desktop?

If you are using the TurboTax CD/Download software program, open the program, from the top, under Online, select Check for Updates.
If you are using the online version, it's an automatic update when you sign in and out.

Re: Software issues?

Emerson1899 — Mon, 17 Feb 2020 12:10:27 GMT

Hi -

This is a desktop version that was downloaded (no CD).

Thanks!

Jim M.

Re: Software issues?

LinaJ2020 — Mon, 17 Feb 2020 15:18:40 GMT

Okay. So you would use the first option: Open the program, from the top, under "Online", select "Check for Updates".

See the image below:

Re: Software issues?

JakailaLO — Mon, 17 Feb 2020 16:52:25 GMT

Please use this link, there is a "workaround" included which has helped many moves forward: https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/01/1116299

*clink on the link for Massachusetts

Re: Software issues?

Emerson1899 — Tue, 18 Feb 2020 13:36:29 GMT

It was partially successful. I did get a download/update. But when trying to e-file, it once again said I needed an update and none was available. I was told I had the latest version available.

Re: Software issues?

Emerson1899 — Tue, 18 Feb 2020 14:00:48 GMT

On a second attempt -different browser - I was successful in obtaining a download. But there was no application file within to install.

Re: Software issues?

AkinaLO — Tue, 18 Feb 2020 17:01:41 GMT

Customer Support is able to assist you over the phone with any troubleshooting issues.

Please contact them by following the instructions below.

Contact Customer Support

Re: Software issues?

Emerson1899 — Tue, 18 Feb 2020 19:30:56 GMT

Thanks!