topic Regular Turbo tax in Get your taxes done using TurboTax

Regular Turbo tax

beannermom — Sun, 16 Feb 2020 18:29:01 GMT

I do not qualify for TurboTax Free, bit I can not figure out how to get the program to allow me to have regular TurboTax. I have "cleared and started over" but it still takes me back to the IRS Free version with no way to upgrade. Any help would be appreciated.

Thanks

Re: Regular Turbo tax

CatinaT1 — Sun, 16 Feb 2020 18:45:31 GMT

You are able to begin your tax return using TurboTax Free Edition, but if you do not qualify for it, you will be prompted to upgrade.

Please see the following link for tax situations covered in TurboTax Free Edition.

Free Edition

To see what you are being charged for please follow the instructions in the following FAQ.

Review Fee's

Re: Regular Turbo tax

hentniedermaier — Sun, 22 Mar 2020 20:10:53 GMT

I know I don't qualify for the Free Edition anymore, but I don't see any prompts to upgrade. The program wants me to go to IRS.gov for more free products. Please help me get to the Turbo Tax upgrade page so I can complete my return.

Re: Regular Turbo tax

KatrinaB48 — Sun, 22 Mar 2020 20:17:34 GMT

You cannot upgrade from the free file program. You will need to log out of the account you were using in the free file program and create a new user id and password in the regular TurboTax program.