topic Re: Not transmitting in Get your taxes done using TurboTax

Not transmitting

jonfos2929 — Sat, 15 Feb 2020 20:53:56 GMT

Turbo Tax will not transmit my return, says I need to update it. I updated it, but it will still not transmit my return. What is up with this???

Re: Not transmitting

jbuck703 — Sat, 15 Feb 2020 21:29:54 GMT

I am experiencing the same issue, same day. Posting here to add to support request for help.

TurboTax2019 will not allow for me to transmit my return. Says I need to update the software, I follow the instructions, click Online, software responds back that I have the latest software. Click Transmit Your Return and right back into the loop of saying I need to update my software but TurboTax telling my I'm up to date. How do I get the software to allow me to Transmit My Return and not get blocked with software update request (when the same software says I'm up to date).

Re: Not transmitting

Evensons — Sat, 15 Feb 2020 21:34:36 GMT

Same thing with me. Others with the same problem state that Turbo Tax knows about the issue and will send them an update. I called support asking for the update and was told I had to call their tech team, who only works Monday through Friday! If they know there is a bug and they have the fix why the heck can't they put in on their stupid updates that everyone can download without having to go through this nonsense!

Re: Not transmitting

VolvoGirl — Sat, 15 Feb 2020 21:36:04 GMT

Hope this one is for your problem

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/01/1116299#U1116299

Re: Not transmitting

PW15 — Sat, 15 Feb 2020 23:15:56 GMT

I have the same issue (2/15/20). I am in CA and the link for the work around appears to be for different states. Any updates or patches for this?

Re: Not transmitting

VolvoGirl — Sat, 15 Feb 2020 23:18:11 GMT

Here's another support article for state looping

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/00/1127787

Re: Not transmitting

PW15 — Sat, 15 Feb 2020 23:56:49 GMT

The uninstall/reinstall option worked and allowed me to transmit the e-file. Thank you.

The file download to manually delete the state then re-open to have it update again did not work for me.

Re: Not transmitting

WIuser — Sun, 16 Feb 2020 16:01:25 GMT

I ran the process from the other users links to delete the state and reinstall, but still getting this error.

I deleted and reinstalled TurboTax, but still no luck.

Finally, contacted support and the manual update link below solved the problem.

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-soft[product key removed]e-premier-home-business/00/26041

Re: Not transmitting

PhilW — Sun, 16 Feb 2020 20:25:34 GMT

Same here today 2-16-20 won't transmit all updated glad to hear not alone and it it Turbos fault. tried deleting cookies, changing browsers, reinstall CD. missed their call too now waiting again. hopefully fixed on Mon-Fri schedule. They took there money fine but can't transmit. wow!

Re: Not transmitting

lptnt2005 — Sun, 16 Feb 2020 20:42:04 GMT

I had the same issue and this manual update worked for me on the first try. I closed TT - installed the 184 MB update file located at the link below.

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-soft[product key removed]e-premier-home-business/00/26041

I then retarted TT and tried filing again. It worked first time for both federal and state tax returns. I am using 2019 Premier software - Individual return. Windows 10.

Re: Not transmitting

Nikki_112856 — Sun, 16 Feb 2020 21:06:33 GMT

I am getting the same error. Everything is ready to go. Get the update error. Update and retry and the same error. Tried rebooting and tried my old Windows 7 machine and a newer Windows 10 machine.

Re: Not transmitting

bill__s — Sun, 16 Feb 2020 21:13:44 GMT

Wow! That was super crazy and frustrating! I've been using other software to file my taxes for years and decided to give TurboTax a try this year. This was not a great first impression. TurboTax did a great job walking me through doing my taxes. I loved that experience. But trying to transmit my taxes was way more hard and stressful than it should've been.

This for your link as that helped and worked for me!

Re: Not transmitting

afds10africa — Thu, 27 Feb 2020 15:22:22 GMT

cannot transmit,told to update before being able

did updates before sending return

Re: Not transmitting

DaraLO — Thu, 27 Feb 2020 20:19:04 GMT

@afds10africa Refer to the following TurboTax FAQ for step-by-step instructions to resolve this issue: State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your state return

Re: Not transmitting

64Swede — Sun, 01 Mar 2020 19:52:47 GMT

I've tried several times to transmit my returns. It keeps telling me I need to update my version of TurboTax, which I've also done several times today. It still won't transmit! Can somebody help?

Re: Not transmitting

BrandiLO — Sun, 01 Mar 2020 20:13:18 GMT

Please click here if you have a Windows PC and please click here if you have a MAC. These links will help with force or manually updating the software. If this does not work, please click here to get in contact with customer care. Tell the agent on the phone that it is a known issue and that the solution is to first push a federal download and then push the state.

Re: Not transmitting

wd150park — Mon, 09 Mar 2020 02:08:43 GMT

Same issue where it is not transmitting while electronically filing. Loaded the 184MB file to manually load updates and rebooted computer. No change, still not transmitting! Already paid for State.

NEED HELP INTUIT!!!

Re: Not transmitting

TiffanyL — Mon, 09 Mar 2020 15:23:52 GMT

You can try using the link provided below to see if that assist you with the issue you may be having. If it does not, you can always contact TurboTax directly to make them aware of this issue.

What if Transmit Returns doesn't work

Re: Not transmitting

nannyl0u — Mon, 09 Mar 2020 21:38:02 GMT

Thank you so much. I have spent hours trying to efile and your solution worked for me.

Re: Not transmitting

dmorris5691 — Sat, 21 Mar 2020 15:53:23 GMT

I have tried all the updates including the manual update. I am still unable to transmit my returns. So what is next? I already paid my filing fees (state) so I would rather transmit electronically.