topic Update extraction does not work for a Mac in Get your taxes done using TurboTax

Update extraction does not work for a Mac

joepiotrowski — Sat, 15 Feb 2020 14:56:53 GMT

Re: Update extraction does not work for a Mac

JakailaLO — Sun, 16 Feb 2020 21:01:37 GMT

Can you please clarify your question by reposting a new question with as many details as possible.

Re: Update extraction does not work for a Mac

TrainDricer35 — Tue, 18 Feb 2020 18:42:22 GMT

I have been working on this for over two hours. Please help!!

Re: Update extraction does not work for a Mac

HeatherPLO — Wed, 19 Feb 2020 01:54:15 GMT

May I get you to provide additional details about your issue? Please respond on this same thread.

Re: Update extraction does not work for a Mac

joepiotrowski — Wed, 19 Feb 2020 14:01:10 GMT

Update downloads and starts to extract and then freezes before the end. If I don't update the program works fine. Catalina 10.15.3

Re: Update extraction does not work for a Mac

FQG9CXQPsWtnu — Thu, 20 Feb 2020 22:49:14 GMT

Had the same problem. Updated downloads fine, then it didn't do anything. It just took 10 minutes to extract the file.

Re: Update extraction does not work for a Mac

joepiotrowski — Sat, 22 Feb 2020 02:49:05 GMT

Thanks. You were correct.

Re: Update extraction does not work for a Mac

CRStexas — Sun, 14 Jun 2020 13:54:30 GMT

Unfortunately, I'm encountering the same problem - stuck in extraction. Worse yet, I can't just bypass it and go into the program. What in the world is going on? This isn't the first time I've had problems with updates; very shaky process. Running MacBook Pro.

Re: Update extraction does not work for a Mac

TaxRookie123 — Fri, 05 Feb 2021 14:59:15 GMT

Having the same issue. Can someone at Intuit advise on a solution please?

Re: Update extraction does not work for a Mac

EbonyL122824 — Fri, 05 Feb 2021 19:43:25 GMT

@TaxRookie123 Follow the instructions in this link for troubleshooting. If you need further assistance, contact customer support here.

Re: Update extraction does not work for a Mac

109Mistic — Wed, 24 Feb 2021 20:42:35 GMT

I wanted to start our 2020 taxes today. I opened TurboTax, downloaded the updates, but have been stuck in extracting the update FOREVER. I cancelled, restarted computer. Same result. I have a a MacBook Air.

Re: Update extraction does not work for a Mac

SForrestLO — Wed, 24 Feb 2021 23:43:14 GMT

These Turbo Tax FAQs will provide troubleshooting steps.

What are the TurboTax Desktop Mac Install Troubleshooting Tips?

This Turbo Tax FAQ will provide troubleshooting steps.

Troubleshoot TurboTax for Mac updating issues

Re: Update extraction does not work for a Mac

roderickgaerlan — Tue, 02 Mar 2021 23:53:45 GMT

These fix links don't address the Extracting update issue, it keeps getting stuck at the same spot. To be clear, the software is already installed and it just keeps getting stuck in the same place.

Re: Update extraction does not work for a Mac

MichelleLO — Wed, 03 Mar 2021 17:43:30 GMT

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one assistance. Please see What is the TurboTax phone number? for contact information.

@roderickgaerlan

Re: Update extraction does not work for a Mac

reevesjeremy — Sat, 06 Mar 2021 23:10:46 GMT

Same thing happened last year. Just have to let it sit "forever" and it'll finish when it's ready. Took mine about 10 minutes. Mileage by vary.

Re: Update extraction does not work for a Mac

dhusch67 — Wed, 14 Apr 2021 23:11:19 GMT

I did everything listed. After waiting 10 minutes. It finally is finished. Then it proceeds to install the update and restart. Then it says I need to download the update again. And stuck on the extracting update.

This is a problem that Intuit needs to fix!

Re: Update extraction does not work for a Mac

dhusch67 — Wed, 14 Apr 2021 23:14:00 GMT

Yes the extraction will finish if you are VERY patient. However, then the software updates and restarts; then the forces you to download and extract the update again.

To be clear this is an unresolved problem that Intuit needs to fix ! TurboTax 2019 Mac is unusable at all in the current state!

Re: Update extraction does not work for a Mac

macuser_22 — Wed, 14 Apr 2021 23:15:15 GMT

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2020 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

To remove TurboTax from your computer, you'll need administrative rights.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

Re: Update extraction does not work for a Mac

dhusch67 — Wed, 14 Apr 2021 23:42:57 GMT

OK I restarted and tried the update one more time. this time it works. My recommendation to anyone with this problem...

1 restart the mac

2 install the updates, wait 10 minutes for the unpacking. Then install the update.

3 if the program wants you to download the updates again, cancel out; restart the computer; then redo step 2.

I still contend this is a bug that Intuit needs to fix! But it can be gotten around with hours of frustration and reading posts like this.

Re: Update extraction does not work for a Mac

bmeeks — Fri, 16 Apr 2021 19:10:49 GMT

This is a terrible solution "champ." This extract issue is an issue of piss-poor coding by the Turbotax developers. It's a huge known issue and Turbotax is simply refusing to look the other way instead of addressing the issue. Next year I'm switching to H&R Block, enough of this nonsense from Intuit.