topic I can’t I e-file in Get your taxes done using TurboTax

I can’t I e-file

stormdog28 — Tue, 11 Feb 2020 21:22:59 GMT

Re: I can’t I e-file

ReginaM — Tue, 11 Feb 2020 21:59:53 GMT

If you select the Transmit Returns Now button, and it doesn't seem to be working, the most likely source of the problem is “cookies,” little pieces of code that are sent to your browser so we can personalize your experience.

If you've enabled pop-up blocking in your web browser, please turn it off and try again.
If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
If those suggestions didn't help, try going back to your first browser and delete cookies.

What you should be seeing is a "captcha," screen, which helps prevent fraud by asking you to identify pictures before you can proceed.

If this does not work, you may need to Print and Mail your return. Instructions on where to mail your return will be printed out when you print your return

Re: I can’t I e-file

Maybe-MaybeNot — Tue, 11 Feb 2020 22:06:20 GMT

@ReginaM , I suggest you quit posting this as a solution to everything. Some people use the CD version and may not have any cookies issues. @stormdog28 , there's other helpful threads if you are getting the message that you need to apply an update before e-filing.

Re: I can’t I e-file

DawnC — Tue, 11 Feb 2020 23:25:04 GMT

If you are having update issues, please try the workaround below and if you are still having issues, please use the link to sign up for notifications. This issue is being worked on.

When attempting to e-file a return in the TurboTax for Windows CD/Download software, this message appears:

There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates.

However, after updating, the same message continues to reappear, resulting in an endless loop.

Workaround

We have identified an issue with the New York State update. We have created a manual update installer for New York that will resolve the issue.

Close TurboTax and all other programs except this browser window.
Click here to download the NY Manual Update.
Save the update file to your Windows desktop.
Double-click the update file ny_AnyTo19.... on your desktop to install the manual update.

If you're still unable to e-file after following the above steps, you can sign up to be notified by email when a fix has been released.