topic Re: It won’t let me e file due to server error in Get your taxes done using TurboTax

It won’t let me e file due to server error

corbinhanly — Mon, 03 Feb 2020 12:08:19 GMT

Re: It won’t let me e file due to server error

AshleyLO — Mon, 03 Feb 2020 18:50:25 GMT

What is the exact error message that you get when trying to e-file?

Re: It won’t let me e file due to server error

s_tstone — Fri, 07 Feb 2020 16:17:34 GMT

Your transmission didn't go through

We could not e-file your return for the following reason:

A server problem occurred while processing the refund transfer. Please try to e-file again and if that fails contact customer service.

Re: It won’t let me e file due to server error

TerukoL — Fri, 07 Feb 2020 17:12:52 GMT

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. We're open daily from 5 AM to 9 PM PT.

Please click here to for What is the TurboTax phone number

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: It won’t let me e file due to server error

s_tstone — Mon, 10 Feb 2020 17:18:33 GMT

Ive called the customer service line - and they said to clear out caches and cookies - I have done that and still not working!!

I have also used 2 different computers!

Re: It won’t let me e file due to server error

LeonardS — Mon, 10 Feb 2020 17:45:33 GMT

This may still be a browser issue. After you cleared your browser's cookies and cache you should reboot your computer. At times if you do not reboot the browser is not cleared and the issue remains.

Re: It won’t let me e file due to server error

s_tstone — Mon, 10 Feb 2020 20:34:12 GMT

still not working- I've rebooted 3 times now.

Still getting same error.

How can we get this fixed - this is clearly a Turbo Tax Issue!!!!!!

Re: It won’t let me e file due to server error

DonnaLO — Tue, 11 Feb 2020 20:54:26 GMT

If you continue to have problems please contact Technical Support using this form:

https://support.turbotax.intuit.com/contact/

Re: It won’t let me e file due to server error

Dgaither47 — Thu, 16 Apr 2020 04:02:48 GMT

Did you ever figure this out the same is happening to me

Re: It won’t let me e file due to server error

markevans5 — Fri, 17 Apr 2020 03:10:37 GMT

mine is saying the same thing. we have rebooted, tried several different computers and also went and use a neighbors computer and internet. not working.

Re: It won’t let me e file due to server error

markevans5 — Fri, 17 Apr 2020 03:11:52 GMT

did you get yours to work? technical support is saying the only way to file is to mail it in.

Re: It won’t let me e file due to server error

paulypants — Fri, 29 May 2020 23:34:16 GMT

I have this problem also. It makes me sad.

Re: It won’t let me e file due to server error

greenriver100 — Tue, 14 Jul 2020 04:48:06 GMT

A server problem occurred while processing the refund transfer. Please try to e-file again and if that fails contact customer service.

Re: It won’t let me e file due to server error

raskan — Thu, 16 Jul 2020 04:35:08 GMT

I've tried to submit several times and I'm getting the same code. This appears to be a common problem and it's most likely has to do with Turbo Tax. I should have went to someone to prepare this return.

Re: It won’t let me e file due to server error

paulypants — Thu, 16 Jul 2020 13:35:41 GMT

I tried different web browsers, different computers, I called customer service 3 times and they all gave up on me. They promised me that my issue was important and that someone from turbotax would call me back. Unfortunately after months of trying to get this resolved I had to use a different tax service in order to e-file.

Sorry TurboTax, you are the problem.

Re: It won’t let me e file due to server error

JotikaT2 — Thu, 16 Jul 2020 15:37:03 GMT

Please see the following link for more guidance on this error.

Server problems upon transmission of returns

@greenriver100

Re: It won’t let me e file due to server error

yesplease — Tue, 22 Feb 2022 16:54:32 GMT

call [phone number removed] and tell them you have a red flag on the account. They will be able to remove it.

Re: It won’t let me e file due to server error

erickangel — Thu, 07 Apr 2022 02:17:47 GMT

If you are trying to pay your Federal Taxes due whereas the IRS or the State will take the payment off your credit card, change that to Direct Debit from your Bank or select that you will mail in the payment. You can mail in payment with a check or money order as long as it's post marked by the tax deadline date.

Re: It won’t let me e file due to server error

erickangel — Thu, 07 Apr 2022 02:20:37 GMT

To solve this error message, if you are trying to have your Federal Taxes or State Tax payment deducted from your credit card, you will need to change that to either Direct Debit from checking account or that you will mail in the payment. You can mail in payment with a check or money order and it will print you out a payment voucher when you download your completed tax file. Sometimes it will not allow you to pay what you owe via your cc information.

Re: It won’t let me e file due to server error

Disenchanted- — Tue, 19 Apr 2022 19:37:27 GMT

There are literally thousands of people with this exact same problem, exact same error message, and it's been going on for years. Their "experts" say to call customer service. You call customer service and they tell you to call back tomorrow. You have to start the story over every single time.