topic TurboTax Premier 2019 cannot update in Get your taxes done using TurboTax

TurboTax Premier 2019 cannot update

an9111 — Mon, 10 Feb 2020 05:24:22 GMT

I am a TurboTax Premier user on windows 10, and when I click "Transmit Returns Now", I would have an error saying "There is an update available for your version of TurboTax. Please update" And when I click update, it says that there is no update available and that my software is up to date. Please help me solve this annoying problem as I spent the entire day filling out my taxes. I regret telling my coworkers to use TurboTax now after such an annoying incident.

Thank you so much,

Bruce

Re: TurboTax Premier 2019 cannot update

GuyFromStl — Mon, 10 Feb 2020 16:01:37 GMT

I am experiencing the same issue. I tried to uninstall and reinstall the software. I even exchange the software in the store for a different copy and the same thing. After spending at least 10 hours doing this and being on the phone with TurboTax I finally was told there is a known issue and it is affecting many users. There were not able to provide any ETA except that it is a known issue and they are working on it.

Please respond to post if able when it is working as I hope I can try again tonight to submit the return.

Re: TurboTax Premier 2019 cannot update

CassLO — Tue, 11 Feb 2020 02:50:58 GMT

Please see the TurboTax help topic below, for assistance with Windows updating issues:

Troubleshoot TurboTax for Windows updating issues

If this does not resolve the issue, contact customer service, start by clicking on Contact Us. Answering the questions will help to ensure that your call is properly routed.

Re: TurboTax Premier 2019 cannot update

an9111 — Tue, 11 Feb 2020 05:09:28 GMT

No dear sir/ma'am, the problem was not the updating, the problem is that even though the software IS up-to-date, it still does not let me transmit the returns, saying that "Please update your software before you can transmit your returns".

Re: TurboTax Premier 2019 cannot update

LeonardS — Tue, 11 Feb 2020 21:53:29 GMT

This may be an issue with your web browser. Clear your browsers cookies and cache then reboot your computer. If this does not solve the issue post a reply for additional help.

Re: TurboTax Premier 2019 cannot update

GuyFromStl — Tue, 11 Feb 2020 21:57:12 GMT

Again, how does the web browser impact anything when the program is locally installed on my desktop from the CD. Since many of us have more than one web browser which one is TT accessing?

Re: TurboTax Premier 2019 cannot update

Maybe-MaybeNot — Tue, 11 Feb 2020 22:34:35 GMT

Applying a manual update is solving the problem for some:

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

Re: TurboTax Premier 2019 cannot update

GuyFromStl — Tue, 11 Feb 2020 22:15:49 GMT

Tried that too and it was not successful.

Re: TurboTax Premier 2019 cannot update

ThomasM125 — Tue, 11 Feb 2020 23:23:25 GMT

This is usually a problem with how the TurboTax program is interacting with your computer. The fist recommendation is to clear the cache and cookies on your computer as follows:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

The next step would be to try another web browser when you are ready to transmit.

It would also be helpful to load the program on another computer if possible.

Re: TurboTax Premier 2019 cannot update

an9111 — Wed, 12 Feb 2020 02:29:28 GMT

GUYS! FINALLY SOMETHING THAT REALLY WORKS!!

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/00/1116299

Woooooo!

Re: TurboTax Premier 2019 cannot update

TerukoL — Wed, 12 Feb 2020 02:44:24 GMT

When attempting to e-file a return in the TurboTax for Windows CD/Download software, this message appears:

There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates. However, after updating, the same message continues to reappear, resulting in an endless loop.

Please click "There is an update available for your version of TurboTax" loop when e-filing (Windows) to learn more.

Re: TurboTax Premier 2019 cannot update

ahoang — Tue, 03 Mar 2020 21:39:57 GMT

The link you provided with the update includes two updates for New York and Massachusetts users. What about everyone else?? I waited a whole month to send my refund so far. Please help. I live in Illinois

Re: TurboTax Premier 2019 cannot update

Anonymous — Wed, 04 Mar 2020 02:04:27 GMT

Here are some things you can try:

Try a few troubleshooting steps.
Try Removing and reinstalling your software to resolve the issue .
Sign up to be notified when there has been a fix.

Re: TurboTax Premier 2019 cannot update

hudgeman — Fri, 13 Mar 2020 20:12:49 GMT

I am having the same issue on my macbook pro

Re: TurboTax Premier 2019 cannot update

ahoang — Sun, 15 Mar 2020 00:12:15 GMT

Someone please help fix this issue. Been trying all the suggestions already.

Re: TurboTax Premier 2019 cannot update

ahoang — Sun, 15 Mar 2020 15:29:16 GMT

Hi everyone. I called turbo tax and tried everything they said but there is no fix. What they told me to do is to e-file just the federal tax return and it worked. You will have to paper mail the state tax return. If you already paid to e-file the state tax return call them and they will give you a refund. Horrible program 😕

Re: TurboTax Premier 2019 cannot update

DaraLO — Mon, 16 Mar 2020 16:41:55 GMT

@hudgeman

Please try the manual software update: Manually Update TurboTax for Windows Software (Basic ...

If this does not resolve the issue, contact phone support, as they will be able to walk you through troubleshooting steps. Refer to the following TurboTax FAQ for the contact number: What is the TurboTax phone number? - Community

Re: TurboTax Premier 2019 cannot update

BNashed — Sun, 10 May 2020 19:08:19 GMT

I tried that and still getting the error! I downloaded the MA file to try updating, and it wouldn't let me install it either!