topic I keep trying to e file my forms , it tells me to go online my software is not up to date , so I go online to update software ,it then tells me your software is up to date ,so I try filing it again and I get the same message in Get your taxes done using TurboTax

I keep trying to e file my forms , it tells me to go online my software is not up to date , so I go online to update software ,it then tells me your software is up to date ,so I try filing it again and I get the same message

4563 — Sun, 09 Feb 2020 19:40:12 GMT

Re: I keep trying to e file my forms , it tells me to go online my software is not up to date , s...

KarenM90 — Sun, 09 Feb 2020 20:07:35 GMT

If you're having trouble updating your TurboTax 2019 for Windows Individual software using the "Check for Updates" method, you can get the latest federal program update here:

Close TurboTax and all other programs except this browser window.
Click here to download the 183 MB update.
Save the update file to your Windows desktop.
Double-click the update file w_perrelsuperpatch... on your desktop to install the manual update.

Here is a link that will provide some additional details: Manual Update for Desktop Software

Re: I keep trying to e file my forms , it tells me to go online my software is not up to date , s...

GuyFromStl — Mon, 10 Feb 2020 16:12:07 GMT

I am experiencing the same issue. I tried to uninstall and reinstall the software. I even exchange the software in the store for a different copy and the same thing. After spending at least 10 hours doing this and being on the phone with TurboTax I finally was told there is a known issue and it is affecting many users. There were not able to provide any ETA except that it is a known issue and they are working on it.

Please respond to post if able when it is working as I hope I can try again tonight to submit the return.

Re: I keep trying to e file my forms , it tells me to go online my software is not up to date , s...

SForrestLO — Tue, 11 Feb 2020 02:58:23 GMT

Please see this Turbo Tax FAQ on troubleshooting.

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-turbotax-for-windows-updating-issues/00/25885

Re: Ikeep trying to e file my forms , it tells me to go online my software is not up to date , s...

4563 — Wed, 12 Feb 2020 08:24:35 GMT

I have followed the instructions for the bug fix , still having same issue will not let me file , endless loop

Re: I keep trying to e file my forms , it tells me to go online my software is not up to date , s...

GuyFromStl — Wed, 12 Feb 2020 16:51:35 GMT

This is not helpful at all.

I have spent hours on the phone with TT and tried countless of things and nothing.

Everyone would like to know when a update to State will happen as currently there is only a fix for 2 States.

Please also train your people for technical issues as every time I call they are having me do the same thing and not trying to help by escalating my issue.

Re: Ikeep trying to e file my forms , it tells me to go online my software is not up to date , s...

DaraLO — Wed, 12 Feb 2020 17:11:42 GMT

We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. On the following FAQ there is a link that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused. "There is an update available for your version of TurboTax" loop when e-filing (Windows)