topic Re: I can not file State Tax Return in Get your taxes done using TurboTax

I can not file State Tax Return

azona — Sat, 08 Feb 2020 19:07:52 GMT

Re: I can not file State Tax Return

JakailaLO — Sun, 09 Feb 2020 18:50:42 GMT

Please provide more details as to why you can't file state, what are you encountering?

Re: I can not file State Tax Return

azona — Sun, 09 Feb 2020 19:19:41 GMT

it says a form needs to be updated. I have checked update and their are not any and I talked to turbo-tax specialties and sent me a files of update to try and that did not .

I loading the windows 10 version on my laptop and that did not work. Help

Re: I can not file State Tax Return

nycgunner — Sun, 09 Feb 2020 21:23:19 GMT

I am having the exact same issue. My New York State tax return won't file. I get an error stating "there is an update available for your version of turbotax error", even though my software is fully updated. Please help - this is an unacceptable problem.

Re: I can not file State Tax Return

JakailaLO — Sun, 09 Feb 2020 21:37:39 GMT

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser.

Please see below for information on how to delete your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you would like to contact customer support for additional assistance please see below.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: I can not file State Tax Return

nycgunner — Sun, 09 Feb 2020 22:36:07 GMT

I've done this - this did absolutely nothing. Please just email me the link for a new download that others mentioned it worked for them.

This is clearly an unacceptable systemic problem. I've been a Turbotax customer for well over 10 years

Re: I can not file State Tax Return

azona — Sun, 09 Feb 2020 23:23:59 GMT

I just got it to work the Tech I was online with had me download a new State program and it worked the first she was very helpful Hooray