topic Double billed in Get your taxes done using TurboTax

Double billed

qtchela — Sun, 09 Feb 2020 08:17:38 GMT

I think I was charged twice $40. Can someone review my payment status? Or $40 for Federal and $40 for state? Please advise.

Regards,

Graciela

Re: Double billed

mesquitebean — Sun, 09 Feb 2020 08:24:58 GMT

This is a user community forum so no one can view your account, but we can likely explain it.

Since you mentioned a fee of $40, I'll assume you used Online Deluxe. If that's correct, here are some typical fees in Online Deluxe.

Deluxe Federal return $40

Deluxe State return $40

Optional: The choice to pay fees out of the Federal refund: $40 ($45 for California filers.).

So did you have both Federal and state returns at $40 each?

Or did you have just the Federal at $40 and chose to pay that fee out of your Federal refund and were charged the $40 service fee for that payment method?

If you chose to pay out of your Federal refund, and if you haven't yet filed, you may be able to remove that choice and pay the fees upfront with credit/debit card or a prepaid debit card you can buy in a store.

Re: Double billed

romesqcot — Tue, 26 May 2020 03:37:25 GMT

I updated to Premier from Deluxe and was charged May 19 $44.99 and May 18 $31.95. Please credit my card the incorrect bill. The $31.95 was what I was told it would cost. Susan B [email address removed]

Re: Double billed

xmasbaby0 — Mon, 25 May 2020 15:03:42 GMT

We cannot help with billing issues in this user forum. Discuss this with customer support when they re-open on Tuesday.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday