topic Fails to EFile without update in Get your taxes done using TurboTax

Fails to EFile without update

scottcolbert — Sun, 09 Feb 2020 17:47:04 GMT

Why does completed return fail to EFile ?

I receive prompt to update program, yet all updates are installed?

Re: Fails to EFile without update

Patrick Kiser — Sun, 09 Feb 2020 17:51:28 GMT

Same Problem

Re: Fails to EFile without update

les338 — Mon, 10 Feb 2020 02:15:23 GMT

Getting the same problem here!!!

Re: Fails to EFile without update

Patrick Kiser — Mon, 10 Feb 2020 02:19:29 GMT

I uninstalled Turbo Tax and reinstalled it, and it transmitted fine

Re: Fails to EFile without update

les338 — Mon, 10 Feb 2020 03:00:27 GMT

Just tried that and it failed the same way, but thanks for the idea!

Re: Fails to EFile without update

Critter — Mon, 10 Feb 2020 03:03:52 GMT

If you are using WIN 10 then close the program and reboot a couple of times to let hiding WIN updates install ... then try the program again starting with updates.

Re: Fails to EFile without update

lkelfa — Mon, 10 Feb 2020 18:44:02 GMT

same problem

Re: Fails to EFile without update

Alicia10 — Mon, 10 Feb 2020 20:30:12 GMT

I am getting the same message yet all updates have been completed.

Re: Fails to EFile without update

RobertG — Mon, 10 Feb 2020 22:53:29 GMT

This is a known issue. When attempting to e-file a return in the TurboTax for Windows CD/Download software, this message appears:

There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates.

However, after updating, the same message continues to reappear, resulting in an endless loop.

Workaround

Some customers have been able to successfully e-file with this workaround:

Follow the steps in the article Troubleshoot TurboTax for Windows updating issues.
Now try e-filing again. If that didn't work, first uninstall and then reinstall your TurboTax program.
Finally, if you're still unable to e-file after following the above steps, you can either sign up to be notified by email when a fix has been released, or you can file a conventional paper return.

This question was previously answered by DawnC

Re: Fails to EFile without update

hockeyrules — Tue, 11 Feb 2020 03:02:06 GMT

uninstall and then reinstall your TurboTax program is not a good solution to recommend.

Re: Fails to EFile without update

BrandiLO — Tue, 11 Feb 2020 04:41:07 GMT

We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. Please see this FAQ link here that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused.

Re: Fails to EFile without update

di_c0a8f2820003dc24498d793e116fd — Tue, 11 Feb 2020 13:59:37 GMT

I have reinstalled TurboTax twice on my main system, and have all the Windows 10n Updates installed. I installed TurboTax on my secondary laptop and still have problems on both.

Three days ago I tried just tried filing the Federal taxes which worked fine, I tried just doing just the New York State and got into the same loop as before. From this I would suggest the problem is in the NYS code, it looks like the update check is broken since there are no updates available to install.

Also the suggestion to file paper copies is no good for NYS which only accepts e filing.

Re: Fails to EFile without update

Wwilson1959 — Tue, 11 Feb 2020 16:18:54 GMT

I'm trying to get E-file update on my return, irs.gov. after submitting, SSN, filling status, and amount. I keep receiving error status. Why?

Re: Fails to EFile without update

Scorpion1 — Tue, 11 Feb 2020 16:23:11 GMT

Common guys, just be patient, these are initial crazy days, in a week or so, everything will be back to normal 👍

Re: Fails to EFile without update

ReginaM — Tue, 11 Feb 2020 20:35:55 GMT

It takes a while for the IRS to update their website, in the meantime you can check the status of your return in TurboTax. When you log into your TurboTax Online account, your filing status should be displayed on your homepage.

You can also use our e-file status lookup tool to get your current status.

@Wwilson1959

Re: Fails to EFile without update

dwiz09 — Sat, 15 Feb 2020 01:23:26 GMT

SAME HERE

Re: Fails to EFile without update

SForrestLO — Sat, 15 Feb 2020 02:43:02 GMT

This is a known issue. When attempting to e-file a return in the TurboTax for Windows CD/Download software, this message appears:

There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates.

However, after updating, the same message continues to reappear, resulting in an endless loop.

Workaround

Some customers have been able to successfully e-file with this workaround:

Follow the steps in the article Troubleshoot TurboTax for Windows updating issues.
Now try e-filing again. If that didn't work, first uninstall and then reinstall your TurboTax program.
Finally, if you're still unable to e-file after following the above steps, you can either sign up to be notified by email when a fix has been released, or you can file a conventional paper return.

This question was previously answered by DawnC

Re: Fails to EFile without update

jmewiz — Sat, 15 Feb 2020 16:24:12 GMT

I have the same problem. The patch ma_AnyTo019.000.1327 does not work either. At this point, Efile is not saving my time, but I am perfectly happy to mail it in. However, I am furious that Intuit already charged me for something that didn't work. Now I am spending even more time just try to begin to get this $20 fee removed from my credit card.

Re: Fails to EFile without update

dwiz09 — Sat, 15 Feb 2020 16:59:01 GMT

still not working keep in loop but no result

Re: Fails to EFile without update

Gene7 — Sat, 15 Feb 2020 17:58:31 GMT

I have always had good luck with Turbo Tax working on Windows 10..Now I cant file electronically without a update..All updates have been downloaded.. Have tried everything.. This may be the last time for Turbo Tax. Very frustrating.. Sure hope there is a fix coming soon.