topic I can't file tax returns using Turbotax deluxe... the software stops because "there is a software update." However, the software is up to date. Any ideas? in Get your taxes done using TurboTax

I can't file tax returns using Turbotax deluxe... the software stops because "there is a software update." However, the software is up to date. Any ideas?

bubman009 — Sun, 09 Feb 2020 17:42:12 GMT

Re: I can't file tax returns using Turbotax deluxe... the software stops because "there is a soft...

JakailaLO — Mon, 10 Feb 2020 02:27:42 GMT

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser.

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https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: I can't file tax returns using Turbotax deluxe... the software stops because "there is a software update." However, the software is up to date. Any ideas?

ringofcup — Mon, 10 Feb 2020 02:30:23 GMT

Having same issue.

Re: I can't file tax returns using Turbotax deluxe... the software stops because "there is a soft...

CassLO — Mon, 10 Feb 2020 03:50:41 GMT

Please see the previous post on how to clear your cache and cookies and then completely shut down and reboot.

If this does not work, please Contact Us. (Answering the questions will help to ensure that your call is properly routed.)

Re: I can't file tax returns using Turbotax deluxe... the software stops because "there is a soft...

bubman009 — Wed, 12 Feb 2020 16:49:49 GMT

I have Windows 10 and obtained my copy of Turbotax Deluxe from Amazon. I tried a variety of suggested solutions but none worked. I finally called customer support and worked my way up to someone who helped. The solution was getting a new up to date copy of the software. After deleting the old copy and installing the new one, everything worked fine.