topic I clicked to get the deluxe version but decided I do not want it since it didn't add any money to my taxes, how do i switch back to basic before I file? in Get your taxes done using TurboTax

I clicked to get the deluxe version but decided I do not want it since it didn't add any money to my taxes, how do i switch back to basic before I file?

buddymm — Sun, 09 Feb 2020 17:33:06 GMT

Re: I clicked to get the deluxe version but decided I do not want it since it didn't add any money to my taxes, how do i switch back to basic before I file?

DoninGA — Sun, 09 Feb 2020 17:36:31 GMT

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

OR -

IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

A maximum 2019 adjusted gross income (AGI) of $36,000; or
You qualify for the Earned Income Tax Credit (EITC); or
You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

Re: I clicked to get the deluxe version but decided I do not want it since it didn't add any money to my taxes, how do i switch back to basic before I file?

sharpone — Wed, 15 Jul 2020 21:54:43 GMT

what if you paid for the deluxe, found out you qualified for free filing and never submitted using the deluxe? how do i get my money back?

Re: I clicked to get the deluxe version but decided I do not want it since it didn't add any money to my taxes, how do i switch back to basic before I file?

DoninGA — Wed, 15 Jul 2020 23:08:18 GMT

@sharpone wrote:

what if you paid for the deluxe, found out you qualified for free filing and never submitted using the deluxe? how do i get my money back?

You would need to contact TurboTax support and explain the situation you encountered.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax