topic Re: How do I report TurboTax Software Errors? in Get your taxes done using TurboTax

How do I report TurboTax Software Errors?

cfrphoto — Thu, 06 Jun 2019 08:56:58 GMT

Type up your message here. We will try to resolve. If i...

LinaJ2018 — Thu, 06 Jun 2019 08:57:00 GMT

Type up your message here. We will try to resolve. If it's a legitimate error, we will submit to the right department.

Re: Type up your message here. We will try to resolve. If i...

peter12 — Fri, 28 Jun 2019 19:18:09 GMT

On my amended 2018 state tax return TT provided a cover page indicating I had a $24 refund due. I spent a lot of time and effort dealing with the state tax people trying to get my refund. It turns out that the actual return did NOT show a refund but a penalty (it was $24). I don't expect TT to pay the $24 as I should have double checked the return, but there should be an easy way to inform TT of their erroneous cover sheet summary so that this does not happen again or to anyone else. The TT program, in effect, showed the $24 penalty on the return as a tax refund on the cover sheet. A lot of wasted effort on my part and on the part of my state's tax officials.

Arkansas state software problem

jakez123 — Fri, 31 Jan 2020 23:02:14 GMT

2019 Turbo Tax "Arkansas state" software not calculating return. Entered $0 state withholding owe $0. Entered $9,000 withholding $0 refund

Re: How do I report TurboTax Software Errors?

cnCarol — Fri, 31 Jan 2020 23:26:33 GMT

Withdrew some funds from a life insurance policy. Distribution code 7D on the 1099R is being treated by Turbo Tax as a death instead of Normal Distribution - Annuity payments from nonqualified annuities that may be subject to tax under section 1411. Using Turbo Tax Premiere 2019.

Please disregard - was able to correct.

Re: Type up your message here. We will try to resolve. If i...

dbukowy — Wed, 05 Feb 2020 17:27:26 GMT

I believe I've detected a software error. I have a capital loss carryforward. The program uses my past year's information and, correctly, calculates that I have a capital loss carry forward of 2740. I get the "Good News!" message and the detail of the calculation. Then I hit continue, but the 1040 schedule line for capital loss carry forward remains at 0. No update is made by the software to the actual return.

Re: Type up your message here. We will try to resolve. If i...

JamesG1 — Thu, 06 Feb 2020 14:13:56 GMT

Have you entered any capital gains / losses into the software in addition to the capital loss carryforward? Has the capital loss carryforward offset net gains on Schedule D resulting in a net of zero?

Where are you looking in the 1040? Do you have access to any forms other than the forms you can see here?

Down the left side of the screen, click on Tax Tools.
Click on Tools.
Under Other helpful links, click on View Tax Summary.
Down the left side of the screen, click on State Tax Summary to see the actual tax return that you prepared.
Down the left side of the screen, click on Preview My 1040 to see the actual tax return that you prepared.
Down the left side of the screen, click Back to return.

Can you view Schedule D Capital Gains and Losses lines 6 or 14? The capital loss carryforward may also be reported on a Capital Loss Carryover Worksheet. See here, page D-12.

Re: How do I report TurboTax Software Errors?

jschaefer — Thu, 06 Feb 2020 18:09:48 GMT

My estimated taxes paid went to (2) two areas, one in estimated tax, where they are suppose to go and another, to wages and income. Your taxes paid are not earned income. Please advise. Joanne

Re: Type up your message here. We will try to resolve. If i...

bobandmaryblakes — Fri, 07 Feb 2020 16:06:19 GMT

My wife passed away Feb 12, 2019.

I filled my 2018 return after her death and stated that on the return.

I started my 2019 return and imported 2018 data.

I selected "filing separate" and then added my new wife (married 12/31/19)

Now Turbo Tax says that it needs my new wife's date of death.

Re: Type up your message here. We will try to resolve. If i...

njarif — Sun, 09 Feb 2020 13:16:37 GMT

Using Turbotax Premier 2019 Mac Download

For a Residential Rental Capital Improvement/ Flooring Depreciation

I entered it as a Real Estate Property/Appliance, Carpet

cost = 5557. In Service Date 7/25/2019. I chose to spread the deduction over 5 years. TT used % year/HY/200DB and calculated 2019 Expense of 1115.

It appears that TT depreciated the flooring over 5 years equally ( 1115/yr) and did not prorate the first year (2019) based on when the Flooring was installed ( In service Date - 7/25/2019). Is TT correct? or should the first year Depr amount be prorated based on the In Service Date

Re: How do I report TurboTax Software Errors?

AnnetteB6 — Sun, 09 Feb 2020 14:41:21 GMT

If you had placed more assets into service than just the flooring, then a different convention (other than half-year) may have been used. For the depreciation details you shared, using 20% of the basis for the first year is correct. It is the subsequent years that will be different amounts.

For property with a 5-year recovery period, being depreciated using MACRS, half-year convention/200DB, 20% of the basis is calculated for the first year the property is in service. Subsequent years will be 32%, 19.2%, 11.52%, 11.52%, and 5.76%.

See the following excerpt from the IRS Publication 946 How to Depreciate Property:

@njarif

Re: How do I report TurboTax Software Errors?

cornetkj — Sun, 09 Feb 2020 17:25:46 GMT

Here is what I consider an error. When entering my information for my mortgage, my 1098 has $0.00 for property tax (box 10 on 1098) because we pay our prpty taxes directly to the county. However, on the next entry page in TTAX, the field for "Additional Property Taxes" is un-fillable. Therefore the only way to enter my prpty tax is to "fib" and enter it on the 1098 field. NOT GOOD!!!

Re: How do I report TurboTax Software Errors?

HeatherPLO — Sun, 09 Feb 2020 20:32:46 GMT

Please contact us here at the link:

https://support.turbotax.intuit.com/contact/

error 8744ddof975415a7

Vailsp — Wed, 12 Feb 2020 18:43:17 GMT

Trying to pay for standard tax, but won't take my bank card number. Netfile not activated till 24th??? How do I file then.

Teresa Weir

Re: error 8744ddof975415a7

AkinaLO — Wed, 12 Feb 2020 22:25:43 GMT

Are you getting that message when you try to pay with your Netfile card? We do accept prepaid cards.

Here's a list of the forms of payments that TurboTax accepts.

What forms of payment does TurboTax Online accept?

This help article will show you how to pay fees within TurboTax.

How can I pay my TurboTax Online fees? - Community

Re: Type up your message here. We will try to resolve. If i...

mtakei — Wed, 19 Feb 2020 23:35:37 GMT

Section 199A input as Code I on Line 14 on k-1 for the form 1041 does not appear to be flowing to Form 8995. If anything additional needs to be input please let me know where to input.

Why does turbotax want me to do an 8941T form - I don't have a small business I'm retired

bologne — Fri, 21 Feb 2020 22:56:43 GMT

I don't want an 8941T form included in my return. We don't have a business and haven't had a business for over 12 years. How do I get rid of that form?

Re: How do I report TurboTax Software Errors?

DanSen — Sat, 22 Feb 2020 18:08:17 GMT

The software is not letting me complete the input of my foreign income for 1116. It stops me partway through the list and the 1116 is incomplete.

Re: How do I report TurboTax Software Errors?

njarif — Sat, 22 Feb 2020 18:47:54 GMT

Thank you for your response and the precise clarification

Re: Type up your message here. We will try to resolve. If i...

CatinaT1 — Thu, 27 Feb 2020 23:20:13 GMT

See this TurboTax FAQ for help with amending.

You can check the status of your amended return here, but allow 3 weeks after filing for it to show up.