topic State Download in Get your taxes done using TurboTax

State Download

dusteroo30 — Sat, 08 Feb 2020 17:06:05 GMT

I cannot start Oregon STate. It keeps looping to say it needs to download and update. Then it says its done. Then I hit the start and it says it needs to download the state. over and over.

Re: State Download

SteamTrain — Sat, 08 Feb 2020 18:49:54 GMT

Possibles First try:

1) Shut down TTX

2) Reboot your computer entirely.

3) Download and install the special "Manual Update" (windows only, takes 5-10 min)

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

4)Restart TTX, open your tax file, and try the OR steps again..

Re: State Download

SteamTrain — Sat, 08 Feb 2020 18:50:50 GMT

Second try:

So...Save your tax file and Exit TurboTax....then:

1) right click TurboTax 2019 icon

2) Select … Properties

3) Select the Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

5) Apply...OK...then restart the program and try again

_________________

This has fixed the problem for a number of users now.

__________________________________

Still won't work......then Customer Support on the phone

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: State Download

stevedang2003 — Wed, 26 Feb 2020 16:08:04 GMT

I got a Primier Tax 2109, but i cannot download State of California to complete my income tax. It kept saying the system will be automatically update, but no luck at all. Any clues.

Re: State Download

SteamTrain — Wed, 26 Feb 2020 21:29:50 GMT

@stevedang2003

If you are using a Windows computer...here's a new fix file issued yesterday:

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/01/1127787