topic Wanting to speak to customer service in Get your taxes done using TurboTax

Wanting to speak to customer service

zs1995 — Sun, 09 Feb 2020 16:40:27 GMT

Why can’t I speak to customer service?

Re: My 2017 income tax was incorrect! The amount I had gotten back was wrong! I refilled the same w2 for 2017 this year and got a different number! How can resubmit this?

xmasbaby0 — Sat, 08 Feb 2020 16:58:22 GMT

What do you mean "I re-filed the same W-2 this year?" The tax laws have had major changes from 2018 and beyond. if you used 2019 software to see a refund for a 2017 W-2 the results will not be accurate at all.

Re: My 2017 income tax was incorrect! The amount I had gotten back was wrong! I refilled the same w2 for 2017 this year and got a different number! How can resubmit this?

zs1995 — Sun, 09 Feb 2020 15:21:34 GMT

I resubmitted the same information on my w2 and got a different number! I feel like the information for my 2017 refund was inaccurate.

Re: My 2017 income tax was incorrect! The amount I had gotten back was wrong! I refilled the same w2 for 2017 this year and got a different number! How can resubmit this?

xmasbaby0 — Sun, 09 Feb 2020 15:35:12 GMT

Really? Do you know all of the tax reform laws that changed things for 2018 and beyond? You cannot get accurate results for tax year 2017 by using 2019 software. You can only get accurate results for 2017 if you use 2017 software

https://ttlc.intuit.com/community/tax-reform/help/how-will-tax-reform-affect-my-federal-tax-return/00/27627

https://ttlc.intuit.com/community/tax-reform/help/which-federal-tax-deductions-have-been-suspended-by-tax-reform/00/25565

And what are you doing "re-filing" a 2017 W-2 that has already been filed on a 2017 return? You cannot do that. if you think something was wrong with your 2017 return, you can amend the 2017 return to correct the mistake if one was made. You are not allowed to include 2017 income on a 2019 tax return, or to file a 2017 return using 2019 software.

Re: My 2017 income tax was incorrect! The amount I had gotten back was wrong! I refilled the same w2 for 2017 this year and got a different number! How can resubmit this?

zs1995 — Sun, 09 Feb 2020 16:24:26 GMT

That what I was trying to do! But it wouldn’t let me! So I tried plugging the information and seeing what I did wrong! I have submitted to IRS! I just want to know what was wrong! Would be nice to actually speak to someone! You’re not really helping here sorry!

Re: My 2017 income tax was incorrect! The amount I had gotten back was wrong! I refilled the same w2 for 2017 this year and got a different number! How can resubmit this?

zs1995 — Sun, 09 Feb 2020 16:25:46 GMT

Haven’t*

Re: My 2017 income tax was incorrect! The amount I had gotten back was wrong! I refilled the same w2 for 2017 this year and got a different number! How can resubmit this?

GabiU — Sun, 09 Feb 2020 16:51:17 GMT

Thanks for all your help @xmasbaby0

@zs1995 You'll need your 2019 documents to file your 2019 taxes.

If you're looking to file for 2017, you'll need 2017 software.
If you want to change your 2017 return, you'll need to amend. Check out this FAQ on amending a prior year return.

Re: My 2017 income tax was incorrect! The amount I had gotten back was wrong! I refilled the same w2 for 2017 this year and got a different number! How can resubmit this?

GabiU — Sun, 09 Feb 2020 17:18:17 GMT

@zs1995 I removed your recent response from this post.

I understand being frustrated, especially during a stressful time of year. Everyone on this community forum is doing their best to help you; we're all here to help each other no matter the background or experience of an individual.

In your recent response you noted "I was trying to fix my 2017 taxes and thought I could somehow see where I messed up! But I wasn’t the one! It was clearly TURBO TAX!". Can you explain in more detail what the TurboTax error was?

Re: Wanting to speak to customer service

buenjuezl — Mon, 22 Mar 2021 20:02:58 GMT

Bought Home & Business. Do four return, Each gave a different answer. I submitted 3 retukrns. Am holding one back. Is it the software or my computer [phone number removed]

Re: Wanting to speak to customer service

buenjuezl — Mon, 22 Mar 2021 20:16:18 GMT

All three tax returns gave me different amount for the final result. The first return had a refund and the second time I did it HAD to pay. The other two return had to pay but after redoing them got a refund. The last one the depreciation amont did no matched with my estimated amount.

Re: Wanting to speak to customer service

Anonymous — Mon, 22 Mar 2021 20:49:49 GMT

@buenjuezl

If you are getting different results, there is likely an entry error.

you sent in the same tax return more than once? You realize you should not do this, right?

Re: Wanting to speak to customer service

VolvoGirl — Mon, 22 Mar 2021 21:00:28 GMT

@buenjuezl WHAT? What are you doing? Why are you filing 4 returns? Are they for different people? Or do you mean 4 forms like a W2?

You have to enter all your income on the same tax return. You only can file 1 tax return.

Do you mean after you entered the first W2 you had a refund then you entered the next W2 it changed to a tax due? You only get one refund or tax due for all your income combined. The Refund Monitors won't be right until you have entered all your income. So don't look at it until you are done.

That's common. It just looks that way because you put them in as separate W2s and saw the tax due change in between them. If it all was on one W2 you would get the same answer. And each job was withholding like it was your only job.