topic Your transmission didn't go through - software update in Get your taxes done using TurboTax

Your transmission didn't go through - software update

jkl0622 — Sat, 08 Feb 2020 14:37:32 GMT

I was going to transmit federal and state returns, I received a message stating "Validation failed", then proceeded to tell me that there is an update available for my program. I checked for updates and it said I am up to date. It then tells me that I can print the return and mail it, however I paid $80 for the program, and another $20 for the state form, I shouldn't have to print and mail my return. Help!

Re: Your transmission didn't go through - software update

SGed — Sat, 08 Feb 2020 15:33:55 GMT

The same thing happened to me yesterday. I hope someone will answer this questions.

Re: Your transmission didn't go through - software update

jkl0622 — Sat, 08 Feb 2020 16:41:20 GMT

Me too. I even did an update on my MacBook and tried again and no luck.

Re: Your transmission didn't go through - software update

TommyB2 — Sat, 08 Feb 2020 18:59:18 GMT

This is disgusting. I have been using Turbotax on a MacBook Pro for years with no problems. I even bought a new MacBook Pro last year because I received a message from Intuit that my old one wouldn't work for the 2019 package. Now I have spent a lot of money and Intuit tells me to mail it to the IRS. They could fix this problem if they wanted to.

Re: Your transmission didn't go through - software update

PamG — Sat, 08 Feb 2020 20:13:07 GMT

The same thing happened to me today. I'm using Mac OS 10.15.2, and my TurboTax is already updated.

Support team: Please respond ASAP.

Thanks.

Re: Your transmission didn't go through - software update

MarkRS — Sat, 08 Feb 2020 20:45:15 GMT

Same problem for me. Also, Massachusetts requires e-file. Turbotax when will this be fixed?

Re: Your transmission didn't go through - software update

hayleyclarkee2 — Sat, 08 Feb 2020 23:08:54 GMT

I have tried 2 different Mac with no success! TurboTax please resolve this issue fast. Already paid for 2 efiles and the software. What is going on????

Re: Your transmission didn't go through - software update

RooseveltL — Sun, 09 Feb 2020 02:07:25 GMT

Same issue on Windows 10 desktop. Trying to file Federal and NY State E-File. Indicates I need an update but both products who Up To Date. I've restarted multiple times.

Re: Your transmission didn't go through - software update

bradf1 — Sun, 09 Feb 2020 04:52:17 GMT

I have the same problem, too, with TurboTax Home & Business for Mac. Application version is 2019.r14.032

Re: Your transmission didn't go through - software update

chuck sommer — Sun, 09 Feb 2020 12:47:43 GMT

I'm having the same transmission problem as everyone else. The state where I live (New York) requires that I e-file. I sure hope Intuit can figure this out quickly.

Re: Your transmission didn't go through - software update

bradf1 — Sun, 09 Feb 2020 16:51:55 GMT

I was able to get a refund from Amazon (where I purchased TurboTax), and I'm trying out TaxAct now: https://www.taxact.com/

Re: Your transmission didn't go through - software update

SGed — Sun, 09 Feb 2020 19:23:51 GMT

I just spoke with a customer service rep. This problem only occurred within the last few days. Turbo Tax is aware of the issue and is fixing it. You can request to be notified when there is a resolution to the issue. Click on the three dots beside this conversation and subscribe to the feed.

Re: Your transmission didn't go through - software update

bradf1 — Sun, 09 Feb 2020 19:42:50 GMT

So no one from Intuit has responded to this thread despite apparently knowing about the issue? And they removed the customer service phone number from your post? I guess they just don't value their customers at all.

Re: Your transmission didn't go through - software update

kehand52 — Sun, 09 Feb 2020 19:50:59 GMT

I had the same thing happen and went to the support site. It seems that a couple of my NYS forms are not ready yet. When I switched to just filing my federal return, it went through. I just have to wait for New York to get with it since they require e-filing.

Re: Your transmission didn't go through - software update

ebx001 — Sun, 09 Feb 2020 20:53:24 GMT

Thanks kehand52. Had the same problem, then sent only my federal and not New York State as you suggested and it went thru.

BTW, did you find what the problem was with your state filing? I never checked mine in detail, but from your response it sounds like it's a state issue that you're waiting for them to fix?

Re: Your transmission didn't go through - software update

MA taxpayer — Sun, 09 Feb 2020 21:05:15 GMT

yet another in MA

Intuit we need an official response and date for resolution

Re: Your transmission didn't go through - software update

dcskinner — Sun, 09 Feb 2020 21:54:20 GMT

Same transmission error that I need to update the software, but no update. Same issue if I try just Federal. Intuit, we need an estimate ETA for this problem.

Re: Your transmission didn't go through - software update

gini marcoe — Mon, 10 Feb 2020 01:26:56 GMT

Same problem in Wisconsin

Re: Your transmission didn't go through - software update

ledwards70 — Mon, 10 Feb 2020 02:51:05 GMT

I also had the same problem, started yesterday (Sat 2/8). I was still having the same problem today Sun 2/9. I called Intuit TT support on 2/8 and was told by that person she had heard from several others about the same problem and to wait. Tried e-file again Sun 2/9 and still had the same problem. If you try to uninstall TT it also gives you a repair option. I tried the repair tool and got an error message with code 1334 (I'm using Windows 10 with a PC download version). So I uninstalled and reinstalled TT, thinking there was a corrupt file on the install. After the reinstall I had the same problem. I found an .exe file on another TT support thread that forces a manual update. Downloaded and tried that with no luck. So I called TT support again and was told it is a widespread problem and common to get the error code 1334 with the repair tool. So there is a software glitch that needs to be fixed. Support gave me a code to use the online version of TT for free, which I did and got my taxes e-filed without a problem, but I had to reenter all of the info. That wasn't too bad because my filing is fairly simple. Time consuming and a pain to do taxes a second time, but it also verified what I had done the first time and came up with the same result. Although it should not have happened this way.

I'm sure they will push out another update soon with a fix for this problem, so looks like you just have to wait or contact support and do your taxes again online.

Re: Your transmission didn't go through - software update

JakailaLO — Mon, 10 Feb 2020 03:37:53 GMT

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser.

Please see below for information on how to delete your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you would like to contact customer support for additional assistance please see below.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632